Search found 35 matches

by amark
Thu Mar 29, 2018 1:55 pm
Forum: Device Detection Issues
Topic: Getting Logical Resolution
Replies: 1
Views: 126

Re: Getting Logical Resolution

Hi Niranjan, Due to the actual device model information not being in the user agent string and iOS being available on multiple device models, it is exceedingly difficult to identify a specific iOS model from just the user agent string. For this reason both the resolution and density_class capabiliti...
by amark
Wed Mar 28, 2018 1:55 pm
Forum: WURFL.js
Topic: Incorrectly detects Samsung devices running 8.0
Replies: 2
Views: 169

Re: Incorrectly detects Samsung devices running 8.0

Hi Yhloeb,

Thank you for letting us know. We are currently in the process of upgrading WURFL.js and will let you know when the upgrade is complete and the user agent is detected.

Best,

Amar
Mobile Data Analyst
ScientiaMobile
by amark
Wed Jan 17, 2018 1:24 pm
Forum: Device Detection Issues
Topic: Edge Browser Detection on Mobile
Replies: 3
Views: 279

Re: Edge Browser Detection on Mobile

Glad I could help. Feel free to reach out to us again if you have any other questions.

Amar
by amark
Tue Jan 16, 2018 10:19 am
Forum: Device Detection Issues
Topic: Critical CSS
Replies: 1
Views: 107

Re: Critical CSS

Hi Timotheus, We have two capabilities you can use that may help you with determining css pixels. Our `max_image_width` capability states the width of the images viewable (usable) width expressed in pixels and our `density_class` capability which is the coefficient that represents the pixel density ...
by amark
Fri Jan 12, 2018 9:51 am
Forum: Device Detection Issues
Topic: Edge Browser Detection on Mobile
Replies: 3
Views: 279

Re: Edge Browser Detection on Mobile

Hi Medicom, The reason Chrome on Android is detected as "Chrome Mobile" is because Google advertises the browser as "Chrome for Mobile." However Microsoft has chosen to advertise their browser as Edge across all platforms. If you would like to differentiate Edge browsers on mobile devices from deskt...
by amark
Tue Dec 26, 2017 2:17 am
Forum: Device Detection Issues
Topic: Tizen UA detected as a feature phone. Expected behaviour?
Replies: 6
Views: 304

Re: Tizen UA detected as a feature phone. Expected behaviour?

Hi Jatin I am actually out of the office this week but I have opened up a support ticket for you where our support team can help answer your questions as well as generate a patch file. If you have any questions please feel free to reply to that ticket. https://scientiamobile.zendesk.com/hc/en-us Tha...
by amark
Fri Dec 22, 2017 6:21 am
Forum: Device Detection Issues
Topic: Tizen UA detected as a feature phone. Expected behaviour?
Replies: 6
Views: 304

Re: Tizen UA detected as a feature phone. Expected behaviour?

Hi Jatin, This is expected behavior for our is_smartphone capability. Although I can not promise any change, I see your point about Tizen OS being available to modern devices and will talk to my engineers about this issue. In the mean time if you are interested in a patch file that will return Tizen...
by amark
Tue Nov 28, 2017 12:06 pm
Forum: Device Detection Issues
Topic: Future versions of iOS/Android gets detected as feature phone
Replies: 7
Views: 319

Re: Future versions of iOS/Android gets detected as feature phone

Hi Jatin, Just like Android UA defaults to Android 4.0 when the user agent is an unknown(Android 50); shouldn't iPhone also default to some default version of iPhone (say 2, 3 or 4) instead of defaulting to apple_generic ? Even windows phone are getting defaulted to Windows 7 when version is an unkn...
by amark
Mon Nov 27, 2017 11:07 am
Forum: Device Detection Issues
Topic: Future versions of iOS/Android gets detected as feature phone
Replies: 7
Views: 319

Re: Future versions of iOS/Android gets detected as feature phone

Hi Jatin, Since the majority of our customers do not have the same use case as you do the best I can offer you is some sample pseudo code to help with your iOS issue. // You will need to keep this updated per major iOS release (11, 12, 13 etc.) $current_ios_version = 12; // If the current HTTP reque...
by amark
Thu Nov 16, 2017 10:05 am
Forum: Device Detection Issues
Topic: Future versions of iOS/Android gets detected as feature phone
Replies: 7
Views: 319

Re: Future versions of iOS/Android gets detected as feature phone

Hi Jatin, I have confirmed that the UA you listed is indeed returning true for our is_smartphone capability. Below is some sample code you can use with our Onsite Java API to test. import com.scientiamobile.wurfl.core.Device; import com.scientiamobile.wurfl.core.GeneralWURFLEngine; import com.scient...
by amark
Mon Nov 13, 2017 10:55 am
Forum: Device Information
Topic: Add iPhone X
Replies: 3
Views: 194

Re: Add iPhone X

Hi Qrahaman, Thank you for that information. We are currently not seeing this behavior you are reporting. Assuming you are using WURFL.js you should be able to correctly detect the model of iPhones and other Apple products. We will continue to monitor the situation and will let you know if anything ...
by amark
Thu Nov 09, 2017 1:05 pm
Forum: Device Information
Topic: Add iPhone X
Replies: 3
Views: 194

Re: Add iPhone X

Hi Qrahaman,

Are you able to provide the product, API and a sample User-Agent so we can investigate the issue you are experiencing?

Thanks,
Amar
Mobile Data Analyst
ScientiaMobile
by amark
Thu Nov 09, 2017 9:54 am
Forum: Device Detection Issues
Topic: Understanding why Adobe AIR 27 user-agent is detected as feature phone.
Replies: 3
Views: 176

Re: Understanding why Adobe AIR 27 user-agent is detected as feature phone.

Hi Jatin, You are correct that at the time of your initial post. 1.9.1.0 was available to customers while the tools site was still on the old version. However I'm happy to report that the tools.scientiamobile.com is now on the latest API as well. If you would like to be e-mailed when a new API relea...
by amark
Tue Nov 07, 2017 12:34 pm
Forum: Device Detection Issues
Topic: Future versions of iOS/Android gets detected as feature phone
Replies: 7
Views: 319

Re: Future versions of iOS/Android gets detected as feature phone

Hi Jatin, While this is what we generally follow, there can be a scenario when WURFL is not updated every day. When this gap in updating WURFL would align with major iOS releases, it is possible for a brief period the latest versions are detected as feature phones and have a significant impact on cu...
by amark
Tue Nov 07, 2017 9:25 am
Forum: Device Detection Issues
Topic: Understanding why Adobe AIR 27 user-agent is detected as feature phone.
Replies: 3
Views: 176

Re: Understanding why Adobe AIR 27 user-agent is detected as feature phone.

Hi Jatin, You are correct that 1.9.0.0 detects the user agent as a feature phone. This is due to the fact that the following user-agent does not include an android version. Our is_smartphone capability is determined by a number of capabilities with the device os version being one of these factors. S...
by amark
Mon Oct 30, 2017 8:33 am
Forum: Feature Requests
Topic: Defaulting to smartphone as compared to feature phone
Replies: 3
Views: 542

Re: Defaulting to smartphone as compared to feature phone

Hi Jatin, As previously mentioned there are edge cases where unknown smartphone UAs are detected as feature phones. While I understand this is not the ideal behavior for these smartphones the behavior is intended in order to not overstate the capabilities of an unknown device. I will talk to my engi...
by amark
Fri Oct 27, 2017 10:35 am
Forum: Feature Requests
Topic: Defaulting to smartphone as compared to feature phone
Replies: 3
Views: 542

Re: Defaulting to smartphone as compared to feature phone

Hi Jatin, I wanted to let you know that the example UA is detected in WURFL and it is important to to keep your WURFL xml file as well as the API up to date in order to receive the best detection. If you would like the documentation on the WURFL Updater for the product you are using I would be happy...
by amark
Thu Aug 17, 2017 9:35 am
Forum: Device Information
Topic: Add Galaxy S8+ (SC-03J) to wurfl
Replies: 1
Views: 353

Re: Add Galaxy S8+ (SC-03J) to wurfl

Hi William,

I will make sure the this Galaxy S8+ variant is detected in WURFL.

Thanks,

Amar
Mobile Data Analyst
ScientiaMobile
by amark
Wed Aug 16, 2017 1:50 pm
Forum: Device Information
Topic: Add Galaxy S8 (SC-02J) to wurfl
Replies: 1
Views: 257

Re: Add Galaxy S8 (SC-02J) to wurfl

Hi William.

Thank you for the User agent. I will make sure this device is included in WURFL.

Best,

Amar
Mobile Data Analyst
ScientiaMobile
by amark
Sat Aug 12, 2017 9:02 am
Forum: Device Detection Issues
Topic: Smartphone detection issues
Replies: 2
Views: 572

Re: Smartphone detection issues

Hi Edgecast Sanh, With regards to your first issue It appears for Android 7.0, when SAMSUNG is present, it returns a false smartphone value. This is most likely an issue of your WURFL API being up to date. In addition to updating your WURFL database you should also make sure you are always running t...