Search found 9 matches

by edgecastsupport
Sun Jul 01, 2018 2:11 pm
Forum: Device Information
Topic: Please Add Google Pixel 2 XL
Replies: 3
Views: 31417

Re: Please Add Google Pixel 2 XL

Hello Amar,

Yes, opening a support ticket on our behalf would be fine.

Thanks!
by edgecastsupport
Wed Jun 27, 2018 9:01 pm
Forum: Device Information
Topic: Please Add Google Pixel 2 XL
Replies: 3
Views: 31417

Please Add Google Pixel 2 XL

User Agent: Mozilla/5.0 (Linux; Android 9; Pixel 2 XL Build/PPP3.180510.008) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Mobile Safari/537.36 is identified as Generic Android 4.0 https://tools.scientiamobile.com/?user-agent-string=User+Agent%3A+Mozilla%2F5.0+%28Linux%3B+Android+9%3B+P...
by edgecastsupport
Tue May 30, 2017 5:21 pm
Forum: Device Detection Issues
Topic: SAMSUNG-SM-G935A - not being detected as Is Smartphone
Replies: 9
Views: 40051

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Hello,

When will your the update come out ?

Regards,

Simon Osorio | NOC Support Engineer
Verizon Digital Media Services
p: +1 310.577.2422 | e: Simon.Osorio@verizondigitalmedia.com
13031 W Jefferson Blvd Building 900 | VerizonDigitalMedia.com
Los Angeles, CA 90094
by edgecastsupport
Wed May 24, 2017 10:40 pm
Forum: Device Detection Issues
Topic: SAMSUNG-SM-G935A - not being detected as Is Smartphone
Replies: 9
Views: 40051

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Hello ! Can we check the database that the below are correctly being detected? We are getting reports from clients that the below devices are not being detected. - Samsung Galaxy S7 (Mozilla/5.0 (Linux; Android 7.0; SM-G930U Build/NRD90M) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.83 Mo...
by edgecastsupport
Tue Mar 07, 2017 9:27 pm
Forum: Device Detection Issues
Topic: SAMSUNG-SM-G935A - not being detected as Is Smartphone
Replies: 9
Views: 40051

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Thank you for the update.

I will reach out to my team in charge of this.


Regards,

Simon
by edgecastsupport
Tue Mar 07, 2017 3:41 pm
Forum: Device Detection Issues
Topic: SAMSUNG-SM-G935A - not being detected as Is Smartphone
Replies: 9
Views: 40051

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Wurfl v1.6.4.1 API upgrade is the version we are running.
by edgecastsupport
Tue Mar 07, 2017 3:17 pm
Forum: Device Detection Issues
Topic: SAMSUNG-SM-G935A - not being detected as Is Smartphone
Replies: 9
Views: 40051

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Hello Amar, Thank you for the update. I will reach out to my teams and find out for you. The test was done with the link provided on your site test. "https://tools.scientiamobile.com/?user-agent-string=Mozilla%2F5.0+%28Linux%3B+Android+7.0%3B+SAMSUNG-SM-G935A+Build%2FNRD90M%29+AppleWebKit%2F537.36+%...
by edgecastsupport
Thu Mar 02, 2017 8:31 pm
Forum: Device Detection Issues
Topic: SAMSUNG-SM-G935A - not being detected as Is Smartphone
Replies: 9
Views: 40051

SAMSUNG-SM-G935A - not being detected as Is Smartphone

Hello Team, We are having issues detecting Samsung Phones as mobile devices. User-Agent: Mozilla/5.0 (Linux; Android 7.0; SAMSUNG-SM-G935A Build/NRD90M) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Mobile Safari/537.36 When running this user-agent directly on your site it returns a "Ge...
by edgecastsupport
Wed Oct 05, 2016 7:06 pm
Forum: Device Detection Issues
Topic: Google Pixel Phone Device Detection Issues
Replies: 2
Views: 6597

Google Pixel Phone Device Detection Issues

Hello Team, We are having issues detecting Google Pixel Phones as mobile devices. User-Agent: Mozilla/5.0 (Linux; Android 7.1; Pixel XL Build/NME91E) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.134 Mobile Safari/537.36 When running this user-agent directly on your site it returns a "Gene...