We received your email about the change of the device_os capability for Apple devices - are you able to give an estimate of the time of day the change will be effective from on the 5th January? We do rely on this value for our website functionality and as the change is being implemented on a Saturda...

The lesson to learn here is that it can't be assumed that the device is a Mac because a user agent string contains "(Macintosh; U; OS X 10_6_3..."!

Many thanks for your prompt reply and for clarifying this.

During our testing the following user agent string: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en-us; Silk/1.0.13.81_10003810) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16 Silk-Accelerated=true is returning the device as being an Amazon Kindle Fire, with "is_wireless_devic...

I would hardly class this as an inconvenience considering we have lost 40% of our traffic over the last two weeks due to this issue. We cannot afford to manage our traffic using a service that does not appear to have been tested properly. I am very concerned that the API was returning the wrong dete...

I have confirmed that there are issues with your api. The user agent for GoogleBot, Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html) Is incorrectly identified by: The ScientiaMobile Cloud API The dbapi site @ http://dbapi.scientiamobile.com/explore/index.php?ua=Mozilla%2F5.0+...

Hi, thanks for the reply. The issue we've got is perhaps slightly different - we're sending through a GoogleBot User Agent Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html) The API is telling us that it is is_wireless=true; which is different than if you use "test device" answ...

Hi - can you outline what the issue was with your original query as I think we're having similar problems...

thanks

Alan

Hi, I am getting conflicting results when call the CloudClientManager.GetDeviceInfo() method when specifying GoogleBot UserAgents. The code (.Net) we are using is as follows: var config = new DefaultCloudClientConfig { ApiKey = ApiKey }; var mgr = new CloudClientManager(config); var deviceInfo = mgr...