Search found 393 matches

by kamermans
Thu Mar 29, 2018 5:09 pm
Forum: ScientiaMobile WURFL Cloud Service
Topic: change SSL certificate
Replies: 4
Views: 4372

Re: change SSL certificate

Hi Nick, I've replied in the Zendesk portal, but just in case you didn't see the notification, we cannot reproduce the issue. All regions are serving the correct SSL certificate. Can you please tell me exactly what steps you are taking to reproduce the issue? It would be best to reply to the Zendesk...
by kamermans
Wed Apr 12, 2017 11:32 am
Forum: PHP API
Topic: Is PHP API v1.8.x.x requires PHP 5.3 or PHP 5.4
Replies: 4
Views: 6991

Re: Is PHP API v1.8.x.x requires PHP 5.3 or PHP 5.4

Hi, let me expand on Aaron's answer. > May I know what is the difference between "onsite php api" and "onsite php database api" ? Which api we should be using based on the our use case? The WURFL OnSite API is available in two forms for PHP, the standard PHP API, and the so-called "PHP Database API"...
by kamermans
Tue Jan 17, 2017 3:35 pm
Forum: PHP API
Topic: wurfl-updater fatal error: allowed memory size exhausted
Replies: 3
Views: 7363

Re: wurfl-updater fatal error: allowed memory size exhausted

Hi Chris,

To build on Aaron's comments, we are also filing a bug report internally to have the memory limit automatically increased during the update process.
by kamermans
Wed Nov 30, 2016 11:31 am
Forum: WURFL.js
Topic: COOKIE - Expire in 2075
Replies: 7
Views: 9940

Re: COOKIE - Expire in 2075

Hi Bernard, This ticket has landed on the engineering team's task list, but upon closer inspection, I see no evidence that we are sending, or ever have sent, a cookie with a duration of more than 365 days. WURFL.js sends between 0 and 2 cookies, depending on the usage, and those two cookies have a s...
by kamermans
Tue Oct 11, 2016 6:46 pm
Forum: ScientiaMobile WURFL Cloud Service
Topic: Wurfl Cloud IP with delayed TCP response
Replies: 3
Views: 5155

Re: Wurfl Cloud IP with delayed TCP response

Hi, That is very strange indeed - can you please send us an email at support @ our domain and share with us the IP that you are connecting from? Please note that the IPs can change if we launch instances in other regions, etc, so it is best to connect to `api.wurflcloud.com`. It's possible that you ...
by kamermans
Fri Mar 25, 2016 12:37 pm
Forum: Device Detection Issues
Topic: Unable to distinguish between iPhone 6 and 6s models
Replies: 1
Views: 2515

Re: Unable to distinguish between iPhone 6 and 6s models

Hi jkornhaus,

This code is dynamically generated, so the list of candidates changes depending on the incoming request. We are able to reproduce the problem here and will get to the root of the problem ASAP and report back when the fix has been deployed.
by kamermans
Sun Jun 21, 2015 8:43 pm
Forum: ImageEngine
Topic: Issue with wit.wurfl.io
Replies: 5
Views: 13978

Re: Issue with wit.wurfl.io

Sorry about the intermittent service - we did indeed have some issues this afternoon. Everything was resolved soon after your post, but we're sorry that you were affected again. There is a version of the service which offers higher availability in the works, yes. It is our goal to keep the free serv...
by kamermans
Sun Jan 11, 2015 10:17 pm
Forum: ScientiaMobile WURFL Cloud Service
Topic: Cloud service down?
Replies: 15
Views: 9512

Re: Cloud service down?

There were no outages of the WURFL Cloud Service, so I suspect there was something going on with the WURFL Cloud Client on your end. Perhaps the caching system you are using is failing, which is causing a dictionary lookup with an invalid key. Which client library are you using?
by kamermans
Wed Dec 03, 2014 4:46 pm
Forum: ScientiaMobile WURFL Cloud Service
Topic: Getting 504 Gateway timeout and JSONParseException
Replies: 16
Views: 9321

Re: Getting 504 Gateway timeout and JSONParseException

If you have access to the XMLHttpRequest object, maybe you could clear the content-length header before the request goes out. We don't seem to have any other people that are experiencing this problem - I only see 8 requests in North America yesterday (all from allstream.net), so perhaps it's somethi...
by kamermans
Wed Dec 03, 2014 4:24 pm
Forum: ScientiaMobile WURFL Cloud Service
Topic: Getting 504 Gateway timeout and JSONParseException
Replies: 16
Views: 9321

Re: Getting 504 Gateway timeout and JSONParseException

Thanks for sending the HTTP headers. We were able to reproduce the issue locally. The problem is that the Java client is sending the "content-length: 57" header, which is instructing our load balancers to wait to dispatch the request until all 57 bytes have been received, however, there is no body c...
by kamermans
Wed Apr 23, 2014 3:39 pm
Forum: PHP API
Topic: Problem with WURFL lock functionality
Replies: 8
Views: 17772

Re: Problem with WURFL lock functionality

Hi Arve, I've implemented a locking system that uses mkdir and it tests OK. I've uploaded it to your customer vault (go to http://www.scientiamobile.com/myaccount and look for File Manager, then in the Downloads folder). Please give it a spin to confirm it solves your problem, then I will release it...
by kamermans
Wed Apr 23, 2014 10:13 am
Forum: PHP API
Topic: Problem with WURFL lock functionality
Replies: 8
Views: 17772

Re: Problem with WURFL lock functionality

Hi Arve, Sorry about the confusion, I see what you are referring to. We will work on this today and have something ready by tomorrow. I do like the mkdir approach since it's atomic, but I need to figure out how to handle stray lockfile conditions, where the API crashes during a load and the lockfile...
by kamermans
Tue Apr 22, 2014 9:42 am
Forum: PHP API
Topic: Problem with WURFL lock functionality
Replies: 8
Views: 17772

Re: Problem with WURFL lock functionality

Hi Arve, Are you referring to the locking exclusivity? There is code in place to handle this which creates a temp file and attempts to flock() it. If this is not working, perhaps your temp dir is on a filesystem that does not support locking. I'll need to be able to reproduce this in order to fix it...
by kamermans
Mon Feb 10, 2014 12:04 pm
Forum: Device Information
Topic: Samsung GT-N8005
Replies: 1
Views: 4377

Re: Samsung GT-N8005

Hi,

Thank you for the information, we have added the device and it will be available in the next WURFL snapshot!
by kamermans
Mon Feb 03, 2014 4:51 pm
Forum: ScientiaMobile WURFL Cloud Service
Topic: Need a simple solution..
Replies: 2
Views: 2989

Re: Need a simple solution..

Hi Henning, Unfortunately, we do not allow direct access to the WURFL Cloud Service since there are some relevant bits of information that need to be passed to us, and in order to ensure a high level of quality and support, we need to know how exactly our cloud service is being called. Anyway, I per...
by kamermans
Mon Feb 03, 2014 4:38 pm
Forum: ScientiaMobile WURFL Cloud Service
Topic: Exception - HTTP Request timed out
Replies: 9
Views: 7454

Re: Exception - HTTP Request timed out

I would not consider a few timeouts per day to be out of the ordinary. Note that you can use a try...catch block to catch exceptions from the cloud client and handle them appropriately (like by serving the desktop site).
by kamermans
Fri Jan 31, 2014 10:16 am
Forum: Device Detection Issues
Topic: Detect DPI/retina
Replies: 9
Views: 13583

Re: Detect DPI/retina

Please see the post directly above this one: Unfortunately, there is not a reliable way to detect Retina devices at this time. Furthermore, it is likely that there will never be a way to differentiate the hardware version of Apple devices using only the User-Agent string since Apple has gone to extr...
by kamermans
Fri Jan 31, 2014 10:13 am
Forum: ScientiaMobile WURFL Cloud Service
Topic: Exception - HTTP Request timed out
Replies: 9
Views: 7454

Re: Exception - HTTP Request timed out

First, you should enable caching in production: // Change this: $client = new WurflCloud_Client_Client($config, new WurflCloud_Cache_Null()); // To this: $client = new WurflCloud_Client_Client($config); That will probably make the errors disappear. The underlying problem is probably due to random la...
by kamermans
Tue Jan 28, 2014 4:18 pm
Forum: ScientiaMobile WURFL Cloud Service
Topic: IE browser minor version detection
Replies: 1
Views: 2978

Re: IE browser minor version detection

Hi Renato,

We do not intend to provide this level of granularity in the advertised_browser_version capability, however, if the entire version number was available in the user agent string, it would not be difficult to extract it using regular expressions.
by kamermans
Tue Jan 21, 2014 2:42 pm
Forum: ScientiaMobile WURFL Cloud Service
Topic: Unable To Connect
Replies: 8
Views: 6045

Re: Unable To Connect

Today at approximately 12:00pm EST, the US region went down for approximately 1 hour, with service being restored just after 1:00pm EST. The reason for the outage was that our primary load balancer experienced a hardware failure, and the active-standby load balancer failed to acquire the primary IP ...