Search found 393 matches
- Thu Mar 29, 2018 5:09 pm
- Forum: ScientiaMobile WURFL Cloud Service
- Topic: change SSL certificate
- Replies: 4
- Views: 28732
Re: change SSL certificate
Hi Nick, I've replied in the Zendesk portal, but just in case you didn't see the notification, we cannot reproduce the issue. All regions are serving the correct SSL certificate. Can you please tell me exactly what steps you are taking to reproduce the issue? It would be best to reply to the Zendesk...
- Wed Apr 12, 2017 11:32 am
- Forum: PHP API
- Topic: Is PHP API v1.8.x.x requires PHP 5.3 or PHP 5.4
- Replies: 4
- Views: 33603
Re: Is PHP API v1.8.x.x requires PHP 5.3 or PHP 5.4
Hi, let me expand on Aaron's answer. > May I know what is the difference between "onsite php api" and "onsite php database api" ? Which api we should be using based on the our use case? The WURFL OnSite API is available in two forms for PHP, the standard PHP API, and the so-called "PHP Database API"...
- Tue Jan 17, 2017 3:35 pm
- Forum: PHP API
- Topic: wurfl-updater fatal error: allowed memory size exhausted
- Replies: 3
- Views: 32793
Re: wurfl-updater fatal error: allowed memory size exhausted
Hi Chris,
To build on Aaron's comments, we are also filing a bug report internally to have the memory limit automatically increased during the update process.
To build on Aaron's comments, we are also filing a bug report internally to have the memory limit automatically increased during the update process.
- Wed Nov 30, 2016 11:31 am
- Forum: WURFL.js
- Topic: COOKIE - Expire in 2075
- Replies: 7
- Views: 40673
Re: COOKIE - Expire in 2075
Hi Bernard, This ticket has landed on the engineering team's task list, but upon closer inspection, I see no evidence that we are sending, or ever have sent, a cookie with a duration of more than 365 days. WURFL.js sends between 0 and 2 cookies, depending on the usage, and those two cookies have a s...
- Tue Oct 11, 2016 6:46 pm
- Forum: ScientiaMobile WURFL Cloud Service
- Topic: Wurfl Cloud IP with delayed TCP response
- Replies: 3
- Views: 29783
Re: Wurfl Cloud IP with delayed TCP response
Hi, That is very strange indeed - can you please send us an email at support @ our domain and share with us the IP that you are connecting from? Please note that the IPs can change if we launch instances in other regions, etc, so it is best to connect to `api.wurflcloud.com`. It's possible that you ...
- Fri Mar 25, 2016 12:37 pm
- Forum: Device Detection Issues
- Topic: Unable to distinguish between iPhone 6 and 6s models
- Replies: 1
- Views: 6052
Re: Unable to distinguish between iPhone 6 and 6s models
Hi jkornhaus,
This code is dynamically generated, so the list of candidates changes depending on the incoming request. We are able to reproduce the problem here and will get to the root of the problem ASAP and report back when the fix has been deployed.
This code is dynamically generated, so the list of candidates changes depending on the incoming request. We are able to reproduce the problem here and will get to the root of the problem ASAP and report back when the fix has been deployed.
- Sun Jun 21, 2015 8:43 pm
- Forum: ImageEngine
- Topic: Issue with wit.wurfl.io
- Replies: 5
- Views: 44346
Re: Issue with wit.wurfl.io
Sorry about the intermittent service - we did indeed have some issues this afternoon. Everything was resolved soon after your post, but we're sorry that you were affected again. There is a version of the service which offers higher availability in the works, yes. It is our goal to keep the free serv...
- Sun Jan 11, 2015 10:17 pm
- Forum: ScientiaMobile WURFL Cloud Service
- Topic: Cloud service down?
- Replies: 15
- Views: 18245
Re: Cloud service down?
There were no outages of the WURFL Cloud Service, so I suspect there was something going on with the WURFL Cloud Client on your end. Perhaps the caching system you are using is failing, which is causing a dictionary lookup with an invalid key. Which client library are you using?
- Wed Dec 03, 2014 4:46 pm
- Forum: ScientiaMobile WURFL Cloud Service
- Topic: Getting 504 Gateway timeout and JSONParseException
- Replies: 16
- Views: 21198
Re: Getting 504 Gateway timeout and JSONParseException
If you have access to the XMLHttpRequest object, maybe you could clear the content-length header before the request goes out. We don't seem to have any other people that are experiencing this problem - I only see 8 requests in North America yesterday (all from allstream.net), so perhaps it's somethi...
- Wed Dec 03, 2014 4:24 pm
- Forum: ScientiaMobile WURFL Cloud Service
- Topic: Getting 504 Gateway timeout and JSONParseException
- Replies: 16
- Views: 21198
Re: Getting 504 Gateway timeout and JSONParseException
Thanks for sending the HTTP headers. We were able to reproduce the issue locally. The problem is that the Java client is sending the "content-length: 57" header, which is instructing our load balancers to wait to dispatch the request until all 57 bytes have been received, however, there is no body c...
- Wed Apr 23, 2014 3:39 pm
- Forum: PHP API
- Topic: Problem with WURFL lock functionality
- Replies: 8
- Views: 50121
Re: Problem with WURFL lock functionality
Hi Arve, I've implemented a locking system that uses mkdir and it tests OK. I've uploaded it to your customer vault (go to http://www.scientiamobile.com/myaccount and look for File Manager, then in the Downloads folder). Please give it a spin to confirm it solves your problem, then I will release it...
- Wed Apr 23, 2014 10:13 am
- Forum: PHP API
- Topic: Problem with WURFL lock functionality
- Replies: 8
- Views: 50121
Re: Problem with WURFL lock functionality
Hi Arve, Sorry about the confusion, I see what you are referring to. We will work on this today and have something ready by tomorrow. I do like the mkdir approach since it's atomic, but I need to figure out how to handle stray lockfile conditions, where the API crashes during a load and the lockfile...
- Tue Apr 22, 2014 9:42 am
- Forum: PHP API
- Topic: Problem with WURFL lock functionality
- Replies: 8
- Views: 50121
Re: Problem with WURFL lock functionality
Hi Arve, Are you referring to the locking exclusivity? There is code in place to handle this which creates a temp file and attempts to flock() it. If this is not working, perhaps your temp dir is on a filesystem that does not support locking. I'll need to be able to reproduce this in order to fix it...
- Mon Feb 10, 2014 12:04 pm
- Forum: Device Information
- Topic: Samsung GT-N8005
- Replies: 1
- Views: 7934
Re: Samsung GT-N8005
Hi,
Thank you for the information, we have added the device and it will be available in the next WURFL snapshot!
Thank you for the information, we have added the device and it will be available in the next WURFL snapshot!
- Mon Feb 03, 2014 4:51 pm
- Forum: ScientiaMobile WURFL Cloud Service
- Topic: Need a simple solution..
- Replies: 2
- Views: 6541
Re: Need a simple solution..
Hi Henning, Unfortunately, we do not allow direct access to the WURFL Cloud Service since there are some relevant bits of information that need to be passed to us, and in order to ensure a high level of quality and support, we need to know how exactly our cloud service is being called. Anyway, I per...
- Mon Feb 03, 2014 4:38 pm
- Forum: ScientiaMobile WURFL Cloud Service
- Topic: Exception - HTTP Request timed out
- Replies: 9
- Views: 15373
Re: Exception - HTTP Request timed out
I would not consider a few timeouts per day to be out of the ordinary. Note that you can use a try...catch block to catch exceptions from the cloud client and handle them appropriately (like by serving the desktop site).
- Fri Jan 31, 2014 10:16 am
- Forum: Device Detection Issues
- Topic: Detect DPI/retina
- Replies: 9
- Views: 21151
Re: Detect DPI/retina
Please see the post directly above this one: Unfortunately, there is not a reliable way to detect Retina devices at this time. Furthermore, it is likely that there will never be a way to differentiate the hardware version of Apple devices using only the User-Agent string since Apple has gone to extr...
- Fri Jan 31, 2014 10:13 am
- Forum: ScientiaMobile WURFL Cloud Service
- Topic: Exception - HTTP Request timed out
- Replies: 9
- Views: 15373
Re: Exception - HTTP Request timed out
First, you should enable caching in production: // Change this: $client = new WurflCloud_Client_Client($config, new WurflCloud_Cache_Null()); // To this: $client = new WurflCloud_Client_Client($config); That will probably make the errors disappear. The underlying problem is probably due to random la...
- Tue Jan 28, 2014 4:18 pm
- Forum: ScientiaMobile WURFL Cloud Service
- Topic: IE browser minor version detection
- Replies: 1
- Views: 6438
Re: IE browser minor version detection
Hi Renato,
We do not intend to provide this level of granularity in the advertised_browser_version capability, however, if the entire version number was available in the user agent string, it would not be difficult to extract it using regular expressions.
We do not intend to provide this level of granularity in the advertised_browser_version capability, however, if the entire version number was available in the user agent string, it would not be difficult to extract it using regular expressions.
- Tue Jan 21, 2014 2:42 pm
- Forum: ScientiaMobile WURFL Cloud Service
- Topic: Unable To Connect
- Replies: 8
- Views: 12716
Re: Unable To Connect
Today at approximately 12:00pm EST, the US region went down for approximately 1 hour, with service being restored just after 1:00pm EST. The reason for the outage was that our primary load balancer experienced a hardware failure, and the active-standby load balancer failed to acquire the primary IP ...