Search found 239 matches

by aaronp
Mon Aug 01, 2016 10:58 am
Forum: .NET API
Topic: Version 1.8.0.0 via NuGet
Replies: 5
Views: 21777

Re: Version 1.8.0.0 via NuGet

Hi Michael, It appears that the issue is occurring due to an error during the obfuscation phase of the .dll I have uploaded an updated version of the API (v1.8.0.1) addressing this issue to your File Manager (first login to your ScientiaMobile account, then 'My Account' -> 'File Management' -> 'Prod...
by aaronp
Fri Jul 29, 2016 2:19 pm
Forum: .NET API
Topic: Version 1.8.0.0 via NuGet
Replies: 5
Views: 21777

Re: Version 1.8.0.0 via NuGet

Hi Michael,

I noticed that your last WURFL snapshot update occurred on the 29th of June. Are you able to update your `wurfl.zip` to the latest release and try running WURFL again?

Look forward to hearing back.

Thanks,

Aaron
by aaronp
Thu Jul 21, 2016 10:01 am
Forum: .NET API
Topic: Memory leak
Replies: 1
Views: 18318

Re: Memory leak

Hi David, Are you able to provide your project source code? In order for us to determine that WURFL is being used correctly, we must measure it on our end to verify that the memory is going up to 500 MB. Also, you may be interested in looking into our InFuze IIS API (http://scientiamobile.com/page/w...
by aaronp
Wed Jul 20, 2016 3:30 pm
Forum: WURFL.js
Topic: Detection iPhone 5 SE
Replies: 3
Views: 24021

Re: Detection iPhone 5 SE

Hi Quint,

We were unable to find any issues dealing with iOS 9.3.3 However, we are currently working to resolve some issues, similar to what you are seeing, for iOS 10. If you have any details or information for the iPhone SE in question, please do not hesitate to let us know.

Thanks,

Aaron
by aaronp
Wed Jul 20, 2016 3:21 pm
Forum: .NET API
Topic: Memory Leak - LOH
Replies: 1
Views: 18352

Re: Memory Leak - LOH

Per our email conversation: We have made updates to the API (v1.7.1.1) so that only one static instance of List<string> is instantiated (during engine startup), as opposed to an instance per each request. While the List is still in LOH (given the size), the garbage collector will never remove it. In...
by aaronp
Wed Jul 20, 2016 3:13 pm
Forum: Database API
Topic: Error in DB RIS Query
Replies: 2
Views: 32190

Re: Error in DB RIS Query

Hi Kemar,

Thank you for providing the information. Are you able to confirm which version of Tera-WURFL (DB API) you are currently using?

Thanks,

Aaron
by aaronp
Wed Jul 20, 2016 3:05 pm
Forum: Database API
Topic: Need instructions on how to reload the WURFL data
Replies: 1
Views: 19478

Re: Need instructions on how to reload the WURFL data

Hi Kemar, In order to reload WURFL data, you must first login to your ScientiaMobile account and then go to: 'My Account' -> 'View Account' (under license) -> https://data.scientiamobile.com/xxxxx/wurfl.zip An alternate, and recommended, method would be to automate your download. The following link ...
by aaronp
Wed Jul 20, 2016 2:20 pm
Forum: PHP API
Topic: PHP WURFL, iOS 10
Replies: 1
Views: 19917

Re: PHP WURFL, iOS 10

Hi Irakli,

Can you confirm your API version as well as the date of your `wurfl.xml`? Also, are you able to provide the user agent string of the device for which you are hitting your web page with?

Thanks,

Aaron
by aaronp
Wed Jul 20, 2016 2:14 pm
Forum: Device Detection Issues
Topic: WURFL Redirection is not working on UC MINI browser
Replies: 1
Views: 3609

Re: WURFL Redirection is not working on UC MINI browser

Hi Vivek,

Given the nature of your issue, we are unable to troubleshoot your application as it does not belong to us. However, do feel free to provide any user agent strings which are not being resolved properly.

Thanks,

Aaron
by aaronp
Wed Jul 20, 2016 2:09 pm
Forum: General API Questions
Topic: Version 1.7.0.0 compatible test wurfl.zip needed
Replies: 5
Views: 29372

Re: Version 1.7.0.0 compatible test wurfl.zip needed

Hi Stephen,

To clarify, you can use the latest `wurfl.xml` with an older API; however, while the `wurfl.xml` is backwards compatible with the API, the inverse is not always true.

Hope this cleared things up for you. Let me know if you have any further questions.

Thanks!

Aaron
by aaronp
Tue Jul 19, 2016 4:08 pm
Forum: Device Detection Issues
Topic: Different browser versions between Detailed and Basic stats
Replies: 1
Views: 2840

Re: Different browser versions between Detailed and Basic st

Hi Luke, The capability you will want to refer to is the `advertised_browser_version` as it reflects an accurate portrayal of the browser version. The `mobile_browser_version` capability for this device ID is set at 30. However, when the detection occurs, the advertised virtual capabilities will run...
by aaronp
Tue Jul 19, 2016 4:00 pm
Forum: Device Information
Topic: Detect Music something like is_music_device( E.g iPod)
Replies: 1
Views: 20690

Re: Detect Music something like is_music_device( E.g iPod)

Hi, The difference between the virtual capabilities and regular capabilities in WURFL is that the virtual capabilities are calculated through the WURFL API usually by combining physical capabilities defined in the wurfl.xml. In the case of the virtual capability is-smartphone, we take into considera...
by aaronp
Tue Jul 19, 2016 3:59 pm
Forum: Device Detection Issues
Topic: DO_NOT_MATCHED means
Replies: 1
Views: 3059

Re: DO_NOT_MATCHED means

Hi, The significance in the "DO_NOT_MATCH" string is that we do not want any user agents that you encounter to match these devices. The reason for this can vary, but in the case of Apple devices, it is for a very specific reason. This reason is that Apple devices in general have very generic user ag...
by aaronp
Tue Jul 19, 2016 3:31 pm
Forum: Java API
Topic: cannot initialize: IllegalArgumentException
Replies: 2
Views: 20891

Re: cannot initialize: IllegalArgumentException

Hi Rath, Thank you for providing the information. I was able to replicate your error and conclude that because the 2016-06-12 `wurfl.xml` has some new devices added to it that are not handled properly in the version of the API that you are running (v1.5.0.1), you will need to update to our latest AP...
by aaronp
Tue Jul 19, 2016 3:22 pm
Forum: Device Detection Issues
Topic: is_app_webview throwing CapabilityNotDefinedException
Replies: 1
Views: 2832

Re: is_app_webview throwing CapabilityNotDefinedException

Hi Sunny, Thank you for letting us know. Are you able to provide us with some sample UAs that are displaying this behavior as well as a stack trace or any code samples showing how you are running your detection? Also, if possible, I would highly recommend updating your API to version 1.7.1.0 as we h...
by aaronp
Tue Jul 19, 2016 3:10 pm
Forum: WURFL.js
Topic: Detection iPhone 5 SE
Replies: 3
Views: 24021

Re: Detection iPhone 5 SE

Hi Quint,

Thank you for letting us know. I have notified my engineering team about this behavior and will follow up with you as soon as I receive an update. In the meantime, are you able to let me know which OS version the iPhone SE was running?

Thanks,

Aaron
by aaronp
Tue May 31, 2016 10:18 am
Forum: Feature Requests
Topic: Is there a metadata mapping table?
Replies: 2
Views: 22413

Re: Is there a metadata mapping table?

Hi Hanbing,

We currently do not have a metadata mapping table. I have relayed this idea to my engineering team and, while I cannot make any guarantees in the foreseeable future, I will surely let you know should anything change.

Thank you,

Aaron
by aaronp
Thu May 19, 2016 9:42 am
Forum: Device Detection Issues
Topic: Wurfl.js Redirecting Googlebot
Replies: 4
Views: 4341

Re: Wurfl.js Redirecting Googlebot

Hi James,

After testing the provided User Agent string, It returns `false` for `is_mobile` and `true` for `is_robot`.

Are you able to let me know what capabilities/logic you are using to redirect to desktop/mobile sites?

Thanks,

Aaron
by aaronp
Wed May 18, 2016 9:33 am
Forum: Device Detection Issues
Topic: Wurfl.js Redirecting Googlebot
Replies: 4
Views: 4341

Re: Wurfl.js Redirecting Googlebot

Hi James,

Thank you for letting us know. Are you able to provide a sample of the User Agent string that is being spoofed?

Aaron
by aaronp
Thu Apr 28, 2016 10:44 am
Forum: Device Detection Issues
Topic: Compatibility View in advertised_browser_version
Replies: 1
Views: 2893

Re: Compatibility View in advertised_browser_version

Hi Errol,

Thank you for letting us know. I have relayed the information to my engineering team and this issue will be resolved in our next major API release.

Feel free to let me know if you have any other questions or concerns.

Thanks,

Aaron