Search found 239 matches

by aaronp
Tue Feb 02, 2016 3:41 pm
Forum: Miscellaneous
Topic: Setting Billing emails to go to different email address
Replies: 3
Views: 22902

Re: Setting Billing emails to go to different email address

Hi Dale,

To make these changes, please notify nelson@scientiamobile.com with the email address and name you would like the billing and invoices routed to.

Let me know if you have any other questions.

Aaron
by aaronp
Tue Feb 02, 2016 1:10 pm
Forum: ScientiaMobile WURFL Cloud Service
Topic: WURFL Cloud Client for Python install error
Replies: 1
Views: 21660

Re: WURFL Cloud Client for Python install error

Hi Vitaly, The issue has been corrected; could you try running `pip install wurfl-cloud`? I have also reached out to our engineering team in regards to adding support for Python 3.5, however I am unable to make any promises at this time and will certainly let you know if anything changes Thanks, Aaron
by aaronp
Wed Jan 27, 2016 2:09 pm
Forum: ScientiaMobile WURFL Cloud Service
Topic: device_os_version value type
Replies: 4
Views: 23963

Re: device_os_version value type

Roman,

I have spoken to my engineering team and we aware of this behavior. We are looking for a solution, however due to the breaking nature of this change, I cannot guarantee any timeline. For now, I would recommend casting the value to a string.

Thanks,
Aaron
by aaronp
Wed Jan 27, 2016 12:33 pm
Forum: ScientiaMobile WURFL Cloud Service
Topic: device_os_version value type
Replies: 4
Views: 23963

Re: device_os_version value type

Hi Roman, The value for `device_os_version` may return a value as a string or numeric value, but should be treated as a string. For reference to all possible return values for the capability: http://scientiamobile.com/download/capabilities.json. Let me know if you have any other questions or concern...
by aaronp
Wed Jan 27, 2016 12:25 pm
Forum: Device Detection Issues
Topic: Facebook links on mobile/tablet take you to desktop version
Replies: 9
Views: 9492

Re: Facebook links on mobile/tablet take you to desktop vers

Hi Chris,

After running our tests on the samples, we are returning true on both UAs for `is_wireless_device`.

Are you able to provide us with the logic you are using to determine the device type?

Thanks,

Aaron
by aaronp
Tue Jan 26, 2016 3:18 pm
Forum: ImageEngine
Topic: ImageEngine Token is empty
Replies: 3
Views: 24039

Re: ImageEngine Token is empty

I have created a visual guide for retrieving your token. Please go to: 'My Account' -> 'File Management' -> 'Support' -> 'Uploads'.

The instructions will be packaged in a zip file (ImageEngineTokenInstructions.zip).

Feel free to let me know if you need further assistance.

Thanks,
Aaron
by aaronp
Tue Jan 26, 2016 12:46 pm
Forum: Miscellaneous
Topic: Android Browser not correctly identified
Replies: 5
Views: 24735

Re: Android Browser not correctly identified

Hafeez,

The latest Java API release is version 1.6.4.1 which can be found within your file manager.

Feel free to let me know if you run into any issues in updating your API.

Aaron
by aaronp
Tue Jan 26, 2016 12:27 pm
Forum: Device Detection Issues
Topic: Facebook links on mobile/tablet take you to desktop version
Replies: 9
Views: 9492

Re: Facebook links on mobile/tablet take you to desktop vers

Hi Chris,

The UA samples provided are returning as true for the `is_mobile` virtual capability on API version 1.6.3. Could you provide us with another example UA which is returning false?

Thanks,

Aaron
by aaronp
Mon Jan 25, 2016 10:34 am
Forum: Miscellaneous
Topic: Android Browser not correctly identified
Replies: 5
Views: 24735

Re: Android Browser not correctly identified

Hi Hafeez, Thank you for providing that bit of information. The issue you are running into has been fixed since version 1.6.3.0, thus, if you are using a version prior to that, you will need to update in order to correctly identify the Android browser. We release a new version every two months with ...
by aaronp
Mon Jan 25, 2016 10:32 am
Forum: ImageEngine
Topic: ImageEngine Token is empty
Replies: 3
Views: 24039

Re: ImageEngine Token is empty

Hi, To retrieve your token, go to 'My Account' and then underneath ImageEngine, click on your account name. That will take you to your ImageEngine account page where you will see the token underneath your 'Account Summary' (https://docs.scientiamobile.com/documentation/image-engine/image-engine-gett...
by aaronp
Fri Jan 22, 2016 4:43 pm
Forum: .NET API
Topic: OutOfMemoryException thrown on initialize WurflContainer
Replies: 16
Views: 33311

Re: OutOfMemoryException thrown on initialize WurflContainer

Hi John,

Just wanted to check in and see if you were able to get the API running without the patch file.

Let me know how everything is going.

Thanks,
Aaron
by aaronp
Fri Jan 22, 2016 1:32 pm
Forum: Miscellaneous
Topic: Android Browser not correctly identified
Replies: 5
Views: 24735

Re: Android Browser not correctly identified

Hi Hafeez,

What version of the Java API are you currently using?

Aaron
by aaronp
Fri Jan 15, 2016 9:39 am
Forum: .NET API
Topic: OutOfMemoryException thrown on initialize WurflContainer
Replies: 16
Views: 33311

Re: OutOfMemoryException thrown on initialize WurflContainer

In the meanwhile, are you able to try testing without the patch file?
by aaronp
Thu Jan 14, 2016 5:01 pm
Forum: .NET API
Topic: OutOfMemoryException thrown on initialize WurflContainer
Replies: 16
Views: 33311

Re: OutOfMemoryException thrown on initialize WurflContainer

John,

Are you able to create and upload a Visual Studio project that creates this exception as we are having difficulties replicating this event.

Thanks,
Aaron
by aaronp
Thu Jan 14, 2016 12:15 pm
Forum: .NET API
Topic: OutOfMemoryException thrown on initialize WurflContainer
Replies: 16
Views: 33311

Re: OutOfMemoryException thrown on initialize WurflContainer

John, Are you using the patch file formatted as a password protected zip? We can reproduce the exception when only attempting to use it in said format. at Ionic.Zip.ZipEntry.ExtractOne(Stream output) at Ionic.Zip.ZipEntry.InternalExtract(String baseDir, Stream outstream, String password) at WURFL.Re...
by aaronp
Thu Jan 14, 2016 10:40 am
Forum: .NET API
Topic: OutOfMemoryException thrown on initialize WurflContainer
Replies: 16
Views: 33311

Re: OutOfMemoryException thrown on initialize WurflContainer

John,

Thank you for the additional information. I have passed it off to our engineers for further analysis.

Aaron
by aaronp
Wed Jan 13, 2016 3:03 pm
Forum: .NET API
Topic: OutOfMemoryException thrown on initialize WurflContainer
Replies: 16
Views: 33311

Re: OutOfMemoryException thrown on initialize WurflContainer

John,

Are you able to upload the patch files and wurfl.xml files to your Customer Vault (My Account -> File Management)? Once you have uploaded the files, an email notification will be sent to you confirming the upload.

Thanks,
Aaron
by aaronp
Wed Jan 13, 2016 11:35 am
Forum: .NET API
Topic: OutOfMemoryException thrown on initialize WurflContainer
Replies: 16
Views: 33311

Re: OutOfMemoryException thrown on initialize WurflContainer

John,

Are you able to send us a Visual Studio project with your code inside along with all patch files and the wurfl.xml you are using? Also have you tried version 1.6.4.1, our latest release?

Aaron
by aaronp
Wed Jan 13, 2016 11:10 am
Forum: .NET API
Topic: OutOfMemoryException thrown on initialize WurflContainer
Replies: 16
Views: 33311

Re: OutOfMemoryException thrown on initialize WurflContainer

John,

Your code has been handed off to our engineers for analysis. I will get back to you as soon as I get an update.

Thanks,

Aaron
by aaronp
Tue Jan 12, 2016 10:54 am
Forum: .NET API
Topic: OutOfMemoryException thrown on initialize WurflContainer
Replies: 16
Views: 33311

Re: OutOfMemoryException thrown on initialize WurflContainer

John,

Our engineering team would like to know how you are using the API and if you could send some test code you are using that replicates the issue.

Aaron