Search found 236 matches

by aaronp
Thu Jun 22, 2017 10:48 am
Forum: ImageEngine
Topic: Images in CSS
Replies: 4
Views: 23339

Re: Images in CSS

Hi, While you may define your images whichever way you'd like in your CSS, the ImageEngine plugin does not touch the CSS so you cannot link images defined in your CSS. When the ImageEngine plugin is installed, images published as part of the content are optimized by ImageEngine; and then if you want...
by aaronp
Mon Jun 05, 2017 10:40 am
Forum: ImageEngine
Topic: Broken images
Replies: 4
Views: 23558

Re: Broken images

Hi,

Are you able to provide me with a URL reflecting the issue at support@scientiamobile.com? It is possible that there is some URL en/decoding which is changing `%20` to `+` before it gets to us.

Thanks,

Aaron
by aaronp
Thu Jun 01, 2017 9:01 am
Forum: Device Detection Issues
Topic: UserAgent fake detection
Replies: 5
Views: 23756

Re: UserAgent fake detection

Hi, I see what you are saying and while I don't doubt that the user agent is coming from an iPhone, the user agent string does not align with the protocol for an iPhone user agent string and thus, we cannot add it to our database. I'll speak with my mobile data team once more and, should anything ch...
by aaronp
Wed May 31, 2017 1:09 pm
Forum: Device Detection Issues
Topic: UserAgent fake detection
Replies: 5
Views: 23756

Re: UserAgent fake detection

Hi Jörgen, The provided user agent resembles that of a Mac desktop: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_1) AppleWebKit/601.2.4 (KHTML, like Gecko) Version/9.0.1 Safari/601.2.4 facebookexternalhit/1.1 Facebot Twitterbot/1.0 vs an iPhone user agent: Mozilla/6.0 (iPhone; CPU iPhone OS 8_0 like...
by aaronp
Tue May 30, 2017 5:41 pm
Forum: Device Detection Issues
Topic: SAMSUNG-SM-G935A - not being detected as Is Smartphone
Replies: 9
Views: 26461

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Hi Simon, As previously noted by Amar, the user agent strings for the G6 and S7 have been added to our database and the update is reflected in the latest WURFL.xml file. If you have not already done so, you will want to update the file (and continue to do so once a week) and run your detection again...
by aaronp
Tue May 30, 2017 10:56 am
Forum: Device Detection Issues
Topic: UserAgent fake detection
Replies: 5
Views: 23756

Re: UserAgent fake detection

Hi, Thanks for reaching out to us. The provided user agent string is properly being identified as a bot as it is indeed a bot. This can be seen within the user agent's information: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_1) AppleWebKit/601.2.4 (KHTML, like Gecko) Version/9.0.1 Safari/601.2.4 fa...
by aaronp
Fri May 26, 2017 8:55 am
Forum: ImageEngine
Topic: Broken images
Replies: 4
Views: 23558

Re: Broken images

Hi,

Thank you for letting us know. Are you able to provide a URL which exhibits this behavior as well as the theme(s) you are using?

Thanks,

Aaron
by aaronp
Mon May 22, 2017 10:27 am
Forum: Scala API
Topic: Scala 2.12 artifact missing
Replies: 1
Views: 15852

Re: Scala 2.12 artifact missing

Hi,

Thanks for letting us know. Are you able to let me know you working OS as well as your Maven and JVM versions?

Thanks,

Aaron
by aaronp
Mon May 15, 2017 10:07 am
Forum: PHP API
Topic: Can not even run demo yet
Replies: 3
Views: 35033

Re: Can not even run demo yet

Hi, Thank you for reaching out to us. Are you able to provide me with the following information: - PHP API Version - PHP API Config file - patch files (if any) - Code sample - The storage or cache type and version (if not File, example: Redis 3.2.8, MySQL 5.7.18) - OS Name and Version Thanks, Aaron
by aaronp
Fri May 12, 2017 1:02 pm
Forum: PHP API
Topic: $fall_back = $parent_node->fallback(); randomly crash
Replies: 4
Views: 21441

Re: $fall_back = $parent_node->fallback(); randomly crash

Hi Hwa,

Just wanted to check in with you to see how everything was going on your end. Whenever you are ready to do so, please feel free to send the previously requested information over to us either here, or at support@scientiamobile.com

Look forward to hearing back.

Thanks,

Aaron
by aaronp
Tue May 09, 2017 1:15 pm
Forum: PHP API
Topic: $fall_back = $parent_node->fallback(); randomly crash
Replies: 4
Views: 21441

Re: $fall_back = $parent_node->fallback(); randomly crash

Hi Hwa, We are still working on replicating this issue. Are you also able to provide the following pieces of information: - PHP API Version - PHP API Config file - wurfl.zip - patch files (if any) - Code sample that allow to replicate the issue (if possible) - PHP Version - The storage or cache type...
by aaronp
Mon May 08, 2017 10:19 am
Forum: PHP API
Topic: $fall_back = $parent_node->fallback(); randomly crash
Replies: 4
Views: 21441

Re: $fall_back = $parent_node->fallback(); randomly crash

Hi Hwa, Thank you for providing the information. We are also having difficulty replicating this issue as our detection is successful when using the same capability ('ajax_support_javascript') and user agent string ("Mozilla/5.0 (Linux; Android 4.4.2; GT-I9190 Build/KOT49H) AppleWebKit/537.36 (KHTML,...
by aaronp
Mon May 01, 2017 10:57 am
Forum: ImageEngine
Topic: Error 413: Payload to large
Replies: 7
Views: 27136

Re: Error 413: Payload to large

The maximum image size for ImageEngine Lite is 2 MB/image.
by aaronp
Wed Apr 26, 2017 8:00 am
Forum: Device Detection Issues
Topic: Inconsistency with WURFL API
Replies: 5
Views: 21642

Re: Inconsistency with WURFL API

Hi Pavan,

That's good to hear. Feel free to reach out to us here or at support@scientiamobile.com if you have any further questions or concerns.

Thanks,

Aaron
by aaronp
Thu Apr 20, 2017 11:01 am
Forum: Miscellaneous
Topic: IMEI database together with mobile capabilities
Replies: 1
Views: 18662

Re: IMEI database together with mobile capabilities

Hi Luke, We have a vast number of capabilities for mobile devices. If you are interested, the following link contains a list and description of all our offered capabilities: https://scientiamobile.com/wurflCapability Furthermore, you may sign up for an evaluation copy of our OnSite API, which comes ...
by aaronp
Thu Apr 20, 2017 10:51 am
Forum: Device Detection Issues
Topic: Inconsistency with WURFL API
Replies: 5
Views: 21642

Re: Inconsistency with WURFL API

Hi Pavan, Thank you for letting us know. To clarify from my previous response to this question (via support@scientiamobile.com), we have updated our database to correct the issue with the is_robot capability for the provided UA. This change will be reflected in next week's WURFL.xml update. Thanks, ...
by aaronp
Tue Apr 18, 2017 10:34 am
Forum: Device Detection Issues
Topic: Inconsistency with WURFL API
Replies: 5
Views: 21642

Re: Inconsistency with WURFL API

Hi Pavan,

The OnSite API doesn't have any sort of cache on our end. However, this issue will be addressed in the upcoming bug fix release v1.8.4.1, as well as our next weekly WURFL.xml snapshot.

Thanks,

Aaron
by aaronp
Thu Apr 13, 2017 2:20 pm
Forum: PHP API
Topic: Capability "ajax_support_javascript" does not exist in WURFL
Replies: 2
Views: 19315

Re: Capability "ajax_support_javascript" does not exist in W

Hi Sam,

No worries; glad you were able to update and load your complete WURFL.xml successfully. It is possible that the API was referring to the evaluation copy of the WURFL.xml file (with a limited set of capabilities) before you modified your config.php.

Aaron
by aaronp
Wed Apr 12, 2017 10:55 am
Forum: PHP API
Topic: Is PHP API v1.8.x.x requires PHP 5.3 or PHP 5.4
Replies: 4
Views: 21848

Re: Is PHP API v1.8.x.x requires PHP 5.3 or PHP 5.4

Hi Sam, With recent developments, the differences between the OnSite PHP and OnSite PHP-DB API have been narrowed heavily since the release of v1.8 As mentioned in my previous response, our engineering team has taken the best of the PHP-DB API and integrated them into the PHP API. With that said, th...
by aaronp
Tue Apr 11, 2017 3:49 pm
Forum: Device Detection Issues
Topic: mobile_browser vs advertised_browser
Replies: 3
Views: 20563

Re: mobile_browser vs advertised_browser

Hi Ravneet, The mobile_browser capability is a physical capability in that it's return value is hard-coded, whereas the advertised_browser capability's value is calculated by the API during run-time. This is what distinguishes virtual capabilities from all regular capabilities. The former is a value...