Search found 236 matches

by aaronp
Tue Apr 11, 2017 3:28 pm
Forum: Device Detection Issues
Topic: mobile_browser vs advertised_browser
Replies: 3
Views: 20563

Re: mobile_browser vs advertised_browser

Hi Ravneet,

We do recommend using the advertised_browser virtual capability as it will accurately pull the browser directly from the user agent string during run-time.

Let me know if you have any other questions or concerns.

Thanks,

Aaron
by aaronp
Tue Apr 11, 2017 11:14 am
Forum: PHP API
Topic: Is PHP API v1.8.x.x requires PHP 5.3 or PHP 5.4
Replies: 4
Views: 21847

Re: Is PHP API v1.8.x.x requires PHP 5.3 or PHP 5.4

Hi, Thanks for reaching out. I noticed that the documentation that you provided is for the PHP-DB API - separate from the PHP API. The minimum PHP requirement for the PHP API is PHP >= 5.4 (suggested 5.6 or higher) while the minimum for the PHP-DB API is PHP >= 5.3 The documentation you will want to...
by aaronp
Wed Apr 05, 2017 1:10 pm
Forum: Varnish Cache, Apache, NGINX Modules and WURFL C++ API
Topic: virtual_capability reading is giving NULL from C API call
Replies: 5
Views: 91247

Re: virtual_capability reading is giving NULL from C API cal

Hi, I just noticed that your API version (1.4.4.1) is extremely outdated. The reason why NULL is being returned is because Virtual Capabilities were first introduced starting with API v1.5 Are you able to update your API to the latest release (v1.8.4.0) and let me know if you are still seeing the sa...
by aaronp
Wed Apr 05, 2017 11:10 am
Forum: Varnish Cache, Apache, NGINX Modules and WURFL C++ API
Topic: virtual_capability reading is giving NULL from C API call
Replies: 5
Views: 91247

Re: virtual_capability reading is giving NULL from C API cal

Hi, I see what you are saying, however, due to the way virtual capabilities work, there is no function or method to dump all possible outcomes for virtual capabilities. This is due to the fact that virtual capabilities return a value which are calculated by the API during runtime while all physical ...
by aaronp
Wed Apr 05, 2017 8:59 am
Forum: Varnish Cache, Apache, NGINX Modules and WURFL C++ API
Topic: virtual_capability reading is giving NULL from C API call
Replies: 5
Views: 91247

Re: virtual_capability reading is giving NULL from C API cal

Hello, Thank you for reaching out. If I am understanding correctly, it appears that you are trying to "Extract WURFL device data file in CSV format". If so, the reason why virtual capabilities is returning NULL is due to the fact that virtual capabilities are not preset values - they are calculated ...
by aaronp
Thu Mar 23, 2017 10:50 am
Forum: Device Detection Issues
Topic: advertised_device_os values for macOS 10.12/10.11
Replies: 4
Views: 21922

Re: advertised_device_os values for macOS 10.12/10.11

Hi Medicom,

It does mean that prior to the release of API v1.8.3, Mac OS 10.12 was identified as Mac OS X. API v1.8.3 was released 2017-01-31, so since then the change has been in effect.

Aaron
by aaronp
Wed Mar 22, 2017 1:21 pm
Forum: Device Detection Issues
Topic: advertised_device_os values for macOS 10.12/10.11
Replies: 4
Views: 21922

Re: advertised_device_os values for macOS 10.12/10.11

Hi Medicom, The change in detection is as intended. Beginning with v10.12 Apple re-branded their OS from Mac OS X to MacOS and WURFL Cloud reflects this change. Also, we intentionally do not include advertised_device_os values since they are derived from the UA itself during runtime. Hope this clari...
by aaronp
Wed Mar 22, 2017 12:17 pm
Forum: Device Detection Issues
Topic: advertised_device_os values for macOS 10.12/10.11
Replies: 4
Views: 21922

Re: advertised_device_os values for macOS 10.12/10.11

Hi Medicom,

Thank you for letting us know. We are taking a look into the issue and will provide you with an update as soon as possible.

Thanks,

Aaron
by aaronp
Wed Mar 22, 2017 10:16 am
Forum: WURFL.js
Topic: wurfl.js internal server error
Replies: 17
Views: 43309

Re: wurfl.js internal server error

Alex,

Glad to hear. Moving forward, please feel free to send any requests you may have to support@scientiamobile.com

Thanks,

Aaron
by aaronp
Tue Mar 21, 2017 12:30 pm
Forum: WURFL.js
Topic: wurfl.js internal server error
Replies: 17
Views: 43309

Re: wurfl.js internal server error

Hi Alex,

My IT team have confirmed that all issues have been resolved and the EU region is now back in service. Are you able to confirm this on your end?

Thanks,

Aaron
by aaronp
Tue Mar 21, 2017 9:54 am
Forum: WURFL.js
Topic: wurfl.js internal server error
Replies: 17
Views: 43309

Re: wurfl.js internal server error

Hi Alex, Our IT team has identified an issue on one of our servers in the European region, which was returning HTTP error 500s to some clients. Traffic has been diverted away from this server until we can resolve the issue. For now, your traffic is being served from North America and Asia. I'll chec...
by aaronp
Tue Mar 21, 2017 9:03 am
Forum: WURFL.js
Topic: wurfl.js internal server error
Replies: 17
Views: 43309

Re: wurfl.js internal server error

Alex,

Are you able to let me know the domain you are using the service from?

Aaron
by aaronp
Tue Mar 21, 2017 9:00 am
Forum: WURFL.js
Topic: wurfl.js internal server error
Replies: 17
Views: 43309

Re: wurfl.js internal server error

Hi Alex,

Thanks for providing the details. We are investigating the issue and will check back in with you as soon as we have an update.

Thanks,

Aaron
by aaronp
Tue Mar 21, 2017 8:27 am
Forum: WURFL.js
Topic: wurfl.js internal server error
Replies: 17
Views: 43309

Re: wurfl.js internal server error

Hi Alex, At the moment, it is difficult to tell what the issue is as your direct requests are hitting our server and returning a response. It could very well be a configuration issue. To help us better understand the situation, are you able to let me know the following: - When did you start having i...
by aaronp
Mon Mar 20, 2017 8:35 am
Forum: Java API
Topic: how to get device language supported by device
Replies: 1
Views: 18767

Re: how to get device language supported by device

Hi Arti,

There is no way to determine the language based on the device profile. We would recommend that you try looking at the locale in the user agent string.

https://www.w3.org/International/questi ... ng-locales

Thanks,

Aaron
by aaronp
Fri Mar 17, 2017 5:31 pm
Forum: Scala API
Topic: Building Scala with SBT having issues
Replies: 5
Views: 17925

Re: Building Scala with SBT having issues

Glad to hear everything worked out! For future references, please feel free to reach out to us at support@scientiamobile.com

Thanks,

Aaron
by aaronp
Thu Mar 16, 2017 5:05 pm
Forum: Scala API
Topic: Building Scala with SBT having issues
Replies: 5
Views: 17925

Re: Building Scala with SBT having issues

Hi Eric, Thanks for the follow up. If you have access to your primary licensed account (davestewartcake), you can download the full licensed copy of the Java OnSite API (v1.8.3.2), along with the full WURFL.xml file. If you are able to test using the full fledged versions, please give it a try and l...
by aaronp
Thu Mar 16, 2017 4:34 pm
Forum: Scala API
Topic: Building Scala with SBT having issues
Replies: 5
Views: 17925

Re: Building Scala with SBT having issues

Hi, Thank you for providing the information. We will take a look into the issue and check back in with you as soon as there is an update. In the meantime, are you able to verify the date of your WURFL.xml? Also, if it turns out that switching to the Scala OnSite API is the most optimal choice here, ...
by aaronp
Wed Mar 15, 2017 11:12 am
Forum: Java API
Topic: WURFL unexpected exception] with root cause
Replies: 7
Views: 23484

Re: WURFL unexpected exception] with root cause

Arti,

It appears that your WURFL.zip file is either empty, corrupt, or a .zip not in .zip format. Are you able to try downloading the WURFL.zip file once more and run it through the API?

Thanks,

Aaron
by aaronp
Mon Mar 13, 2017 2:36 pm
Forum: Java API
Topic: WURFL unexpected exception] with root cause
Replies: 7
Views: 23484

Re: WURFL unexpected exception] with root cause

Thanks Arti, we will take a look into the issue and will follow up with you as soon as we have an update.

Aaron