Search found 241 matches

by aaronp
Fri Mar 17, 2017 5:31 pm
Forum: Scala API
Topic: Building Scala with SBT having issues
Replies: 5
Views: 19795

Re: Building Scala with SBT having issues

Glad to hear everything worked out! For future references, please feel free to reach out to us at support@scientiamobile.com

Thanks,

Aaron
by aaronp
Thu Mar 16, 2017 5:05 pm
Forum: Scala API
Topic: Building Scala with SBT having issues
Replies: 5
Views: 19795

Re: Building Scala with SBT having issues

Hi Eric, Thanks for the follow up. If you have access to your primary licensed account (davestewartcake), you can download the full licensed copy of the Java OnSite API (v1.8.3.2), along with the full WURFL.xml file. If you are able to test using the full fledged versions, please give it a try and l...
by aaronp
Thu Mar 16, 2017 4:34 pm
Forum: Scala API
Topic: Building Scala with SBT having issues
Replies: 5
Views: 19795

Re: Building Scala with SBT having issues

Hi, Thank you for providing the information. We will take a look into the issue and check back in with you as soon as there is an update. In the meantime, are you able to verify the date of your WURFL.xml? Also, if it turns out that switching to the Scala OnSite API is the most optimal choice here, ...
by aaronp
Wed Mar 15, 2017 11:12 am
Forum: Java API
Topic: WURFL unexpected exception] with root cause
Replies: 7
Views: 25783

Re: WURFL unexpected exception] with root cause

Arti,

It appears that your WURFL.zip file is either empty, corrupt, or a .zip not in .zip format. Are you able to try downloading the WURFL.zip file once more and run it through the API?

Thanks,

Aaron
by aaronp
Mon Mar 13, 2017 2:36 pm
Forum: Java API
Topic: WURFL unexpected exception] with root cause
Replies: 7
Views: 25783

Re: WURFL unexpected exception] with root cause

Thanks Arti, we will take a look into the issue and will follow up with you as soon as we have an update.

Aaron
by aaronp
Mon Mar 13, 2017 2:13 pm
Forum: Java API
Topic: WURFL unexpected exception] with root cause
Replies: 7
Views: 25783

Re: WURFL unexpected exception] with root cause

Thanks for the follow up Arti. Would you also happen to have a web.xml file available as well, and if so, could you also provide a sample of that? Also, the net.sourceforge.wurfl repository has been depreciated so you will want to remove `import net.sourceforge.wurfl.core.WURFLManager;`


Aaron
by aaronp
Mon Mar 13, 2017 1:02 pm
Forum: Java API
Topic: WURFL unexpected exception] with root cause
Replies: 7
Views: 25783

Re: WURFL unexpected exception] with root cause

Hi Arti,

Thank you for reaching out to us. Are you able to provide us with the date of your WURFL.xml file as well as a code sample of how you have your GeneralWURFLEngine configured and the capabilities you are calling for?

Thanks,

Aaron
by aaronp
Wed Feb 22, 2017 1:49 pm
Forum: PHP API
Topic: The WURFL repository has not been loaded. Please run the "..
Replies: 3
Views: 21853

Re: The WURFL repository has not been loaded. Please run the

Hi Hwa, While we are looking at the provided user agent string, are you able to run the WURFL updater php -d memory_limit=1024M /path/to/wurfl-updater -c /path/to/config.php The following documentation details the WURFL Updater: https://docs.scientiamobile.com/documentation/onsite/onsite-php-api Aaron
by aaronp
Wed Feb 22, 2017 8:55 am
Forum: PHP API
Topic: The WURFL repository has not been loaded. Please run the "..
Replies: 3
Views: 21853

Re: The WURFL repository has not been loaded. Please run the

Hi Hwa,

Thank you for letting us know. We will check out the provided user agent string and follow up with you once we have an update.

Also, I would highly recommend that you update your API to v1.8.3 as we have made many detection and performance enhancements since v1.7.1

Thanks,

Aaron
by aaronp
Tue Feb 21, 2017 5:04 pm
Forum: Java API
Topic: Java API in standalone CLI?
Replies: 4
Views: 22525

Re: Java API in standalone CLI?

Hi Ravneet, Thank you for the information. I'm not sure if you have seen this already but the following documentation contains sample code which may be of interest to you. Instead of taking in live requests, you can run your detection by passing user agent strings through STDIN. Device device = wurf...
by aaronp
Tue Feb 21, 2017 4:45 pm
Forum: Java API
Topic: Java API in standalone CLI?
Replies: 4
Views: 22525

Re: Java API in standalone CLI?

Hi Ravneet,

As far as I know, that is the only way to use the Java API. However, I will reach out to my engineering team to see if they know of a way to run the API through the command line and check back in with you as soon as I have an update.

Thanks,

Aaron
by aaronp
Thu Feb 09, 2017 10:19 am
Forum: ScientiaMobile WURFL API Support
Topic: npm i nodejs-mod_wurfl fails to install
Replies: 5
Views: 23766

Re: npm i nodejs-mod_wurfl fails to install

The Node.js module you will want to use after installing libwurfl v1.8.3 would be Node.js v1.8.3

The package for both libwurfl and Node.js v1.8.3 can be found in your File Manager under the InFuze directory.
by aaronp
Wed Feb 08, 2017 6:18 pm
Forum: ScientiaMobile WURFL API Support
Topic: npm i nodejs-mod_wurfl fails to install
Replies: 5
Views: 23766

Re: npm i nodejs-mod_wurfl fails to install

In order to get the package, you will want to begin by logging into your ScientiaMobile account in the homepage, then go to: My Account -> File Management -> Products -> WURFL InFuze The files will be located in there. However, I do see that you are on an older version (v1.6.4), so I have uploaded t...
by aaronp
Wed Feb 08, 2017 5:05 pm
Forum: ScientiaMobile WURFL API Support
Topic: npm i nodejs-mod_wurfl fails to install
Replies: 5
Views: 23766

Re: npm i nodejs-mod_wurfl fails to install

Hi David, Thank you for letting us know. We are taking a look into the issue and will check back in with you as soon as we have an update. In the meantime, if you have not already done so, are you able to verify that the libwurfl (C API) prerequisite has been installed (the versions for libwurfl and...
by aaronp
Mon Feb 06, 2017 10:51 pm
Forum: ScientiaMobile Licensing
Topic: Unable to login to repository
Replies: 1
Views: 18977

Re: Unable to login to repository

Hi Guy, I can verify that your account is working properly. If it is a password reset that is required, you will want to click the Log In button on the top right corner of the ScientiaMobile homepage, and then forgot password . With regards to your account login, I will PM your username for login. A...
by aaronp
Tue Jan 24, 2017 3:43 pm
Forum: WURFL.js
Topic: wurfl.io/wurfl.js sloooow response times
Replies: 2
Views: 22847

Re: wurfl.io/wurfl.js sloooow response times

Hi niklasu,

Thank you for letting us know. We've completed some maintenance and your service should be back to normal now. Again, thank you for the heads up and please do not hesitate to let us know if you are having any further issues.

Thanks,

Aaron
by aaronp
Mon Jan 23, 2017 11:51 am
Forum: Device Detection Issues
Topic: iPhone Model Detection
Replies: 2
Views: 24934

Re: iPhone Model Detection

Hi Doug,

I noticed you were using WURFL.js. Are you able to provide some sample user agents? We will look into the issue and check back in as soon as possible.

Also, for future reference, please feel free to email support@scientiamobile.com and a ticket will be created for you.

Thanks,

Aaron
by aaronp
Tue Jan 17, 2017 3:22 pm
Forum: PHP API
Topic: wurfl-updater fatal error: allowed memory size exhausted
Replies: 3
Views: 23320

Re: wurfl-updater fatal error: allowed memory size exhausted

Hi Chris, Thanks for reaching out to us. Are you able check your php.ini file to see what the memory_limit is set at? The default memory_limit for PHP is set at 128 M and the error message indicates you have exceeded your set limit. Once you have accessed the php.ini file, try increasing the memory_...
by aaronp
Wed Dec 07, 2016 11:29 am
Forum: Scala API
Topic: Dependencies for scala artefact 1.8.2.0 seems to be wrong
Replies: 3
Views: 19390

Re: Dependencies for scala artefact 1.8.2.0 seems to be wron

Hi Joel,

The issue has been corrected and after testing on a demo project, everything now compiles and runs correctly. Are you able to try running the API once more and let me know if `com.scientiamobile.wurfl#wurfl-scala_2.11;1.8.2.0!wurfl-scala_2.11.java-source` passes?

Thanks,

Aaron
by aaronp
Mon Dec 05, 2016 5:00 pm
Forum: Scala API
Topic: Dependencies for scala artefact 1.8.2.0 seems to be wrong
Replies: 3
Views: 19390

Re: Dependencies for scala artefact 1.8.2.0 seems to be wron

Hi Joel,

Thanks for providing the information. We will work to reproduce your issue with the Scala artifacts and will check back in with you as soon as we have an update.

Thanks,

Aaron