Search found 243 matches

by aaronp
Mon Feb 19, 2018 1:24 pm
Forum: ScientiaMobile WURFL Cloud Service
Topic: Use WURFL Output in PHP
Replies: 2
Views: 18215

Re: Use WURFL Output in PHP

Hi Quint, As mentioned in our separate thread, if you'd like to use WURFL inside your PHP script, it seems like WURFL Cloud for PHP would be most optimal for your needs. However, to answer your question, you may reload your page using the following code sample with the resolution_width provided by W...
by aaronp
Wed Feb 07, 2018 11:34 am
Forum: Device Detection Issues
Topic: QQBrowser is not detected
Replies: 1
Views: 19552

Re: QQBrowser is not detected

Hi Vitaly, Thank you for providing the information. My data team is taking a look at the provided user agents for consideration to our database. While I cannot make any guarantees at the moment, If the user agents are validated, they will be added and picked up in a future API release. Let me know i...
by aaronp
Mon Jan 29, 2018 11:01 am
Forum: Miscellaneous
Topic: can't connect to enterprise support
Replies: 1
Views: 75953

Re: can't connect to enterprise support

Hi Osnat, Thanks for letting me know. I have reverted the primary email back and have added the requested CCs. Are you able to try accessing enterprise support once more? Also, do note that you may send any requests over to us at support@scientiamobile.com and a ticket will be automatically generate...
by aaronp
Mon Jan 22, 2018 11:48 am
Forum: Device Detection Issues
Topic: non accurate form_factor matching
Replies: 1
Views: 19204

Re: non accurate form_factor matching

Hi, As mentioned in our other thread, we will likely modify the behavior with all the provided user agents to work similarily to the Go-http-client/2.0 user agent as we would consider all these as spiders/content-fetchers. They will be identified as robots for the form_factor virtual capability in t...
by aaronp
Mon Jan 08, 2018 10:16 am
Forum: Device Detection Issues
Topic: Tizen UA detected as a feature phone. Expected behaviour?
Replies: 6
Views: 26144

Re: Tizen UA detected as a feature phone. Expected behaviour?

Hi Jatin, While I can confirm that the change will be implemented in the next API release, I do not have an ETA at the moment. I will surely check in with you as soon as it is released. Also, if you would like to receive announcements regarding API releases, data changes, etc., you may do so by sign...
by aaronp
Wed Dec 27, 2017 4:49 pm
Forum: Device Detection Issues
Topic: Samsung Browser detected as Chrome browser
Replies: 1
Views: 19496

Re: Samsung Browser detected as Chrome browser

Hi,

Thanks for reaching out. Are you able to verify your API version as well as the date of your wurfl.xml?

Thanks,

Aaron
by aaronp
Tue Dec 26, 2017 12:10 pm
Forum: Device Detection Issues
Topic: Tizen UA detected as a feature phone. Expected behaviour?
Replies: 6
Views: 26144

Re: Tizen UA detected as a feature phone. Expected behaviour?

Hi Jatin,

While I do not currently have an ETA, I will provide an update as soon I have an update regarding Tizen OS availability to modern devices.

Also, I will send the patch file through email so please keep an eye out for that.

Thanks,

Aaron
by aaronp
Mon Dec 25, 2017 4:32 pm
Forum: Java API
Topic: Capability is_mobile in capability filter is not defined in WURFL
Replies: 2
Views: 29833

Re: Capability is_mobile in capability filter is not defined in WURFL

Hi Joel,

As noted in the ticket thread, the capabilities filter should only be used on static capabilities (capabilities that have hard-coded values within the WURFL.xml file). `is_mobile` is a virtual capability, so removing it from your filter should resolve the error you are seeing.

Aaron
by aaronp
Sun Dec 24, 2017 9:12 pm
Forum: Java API
Topic: Capability is_mobile in capability filter is not defined in WURFL
Replies: 2
Views: 29833

Re: Capability is_mobile in capability filter is not defined in WURFL

Hi, There hasn't been any change in the use of the is_mobile virtual capability. I was able to test your latest WURFL.xml file using API v1.9.2.0 (note: v1.9.2.1 is available in your FIle Manager) and am getting back the expected for is_mobile. Are you able to verify that your WURFLEngine is pointin...
by aaronp
Wed Dec 13, 2017 11:48 am
Forum: Announcements
Topic: Upgrade WURFL to API 1.9.2.0
Replies: 0
Views: 41211

Upgrade WURFL to API 1.9.2.0

ScientiaMobile has released version 1.9.2.0 of its WURFL API. To get the best possible performance from your WURFL solution, you should have both the latest API (1.9.2.0) and our most recent XML (released weekly to Commercial license customers). What’s New in WURFL Release 1.9.2.0 Added support for:...
by aaronp
Fri Dec 01, 2017 1:32 pm
Forum: ScientiaMobile WURFL Cloud Service
Topic: new SSL issue
Replies: 2
Views: 19022

Re: new SSL issue

Hi Nick,

The issue has been resolved and the changes should be reflected in your cloud service. If you are seeing any further issues please do not hesitate to let us know.

Thanks,

Aaron
by aaronp
Fri Dec 01, 2017 11:08 am
Forum: ScientiaMobile WURFL Cloud Service
Topic: new SSL issue
Replies: 2
Views: 19022

Re: new SSL issue

Hi Nick,

Thank you for letting us know. We are looking into the issue and will have it resolved shortly. I'll check back in with you as soon as I have an update. For future references, you may reach us with any questions or concerns at support@scientiamobile.com

Thanks,

Aaron
by aaronp
Wed Nov 08, 2017 10:27 am
Forum: Miscellaneous
Topic: WURFL Cloud Problems since 22:30 yesterday
Replies: 1
Views: 19610

Re: WURFL Cloud Problems since 22:30 yesterday

Hi Karen, Thanks for reaching out. We have not received any similar inquiries and are not seeing any issues with the WURFL Cloud service. I've tested your API keys and everything seems to be running fine. Are you able to provide us with more details regarding the issue you are having? You can send t...
by aaronp
Tue Nov 07, 2017 1:59 pm
Forum: Announcements
Topic: Upgrade WURFL to API 1.9.1.0
Replies: 0
Views: 41288

Upgrade WURFL to API 1.9.1.0

ScientiaMobile has released version 1.9.1.0 of its WURFL API. To get the best possible performance from your WURFL solution, you should have both the latest API (1.9.1.0) and our most recent XML (released weekly to Commercial license customers). What’s New in WURFL Release 1.9.1.0 - Breaking: The de...
by aaronp
Wed Oct 11, 2017 2:05 pm
Forum: Device Information
Topic: Can we make WURFL detect certain Kindle tablets as Mobile?
Replies: 1
Views: 20101

Re: Can we make WURFL detect certain Kindle tablets as Mobil

Hi Aditya, To reiterate Amar's previous statement regarding your use case, since your device is advertised as a tablet, we can not set these devices as false for the is_tablet capability. If developers would like to create a single mobile experience for all mobile devices (tablets included) they sho...
by aaronp
Tue Sep 05, 2017 10:44 am
Forum: WURFL.js
Topic: SSL update
Replies: 3
Views: 24151

Re: SSL update

Hi Alex, If you have not already received a notification through email, please note that the new certificates were loaded, and all regions are now showing an expiration of Sat, 03 Oct 2020 23:59:59 GMT. If you have any further questions or concerns, please feel free to reach out to us directly at su...
by aaronp
Tue Sep 05, 2017 8:46 am
Forum: WURFL.js
Topic: SSL update
Replies: 3
Views: 24151

Re: SSL update

Hi Alex,

Thank you for letting us know. I have notified my IT team regarding your SSL update and will provide you with an update as soon as possible.

Thanks,

Aaron
by aaronp
Mon Aug 28, 2017 10:37 am
Forum: ScientiaMobile WURFL Cloud Service
Topic: JSON File That Contains Key/Value Pairs for All Capabilities
Replies: 2
Views: 18957

Re: JSON File That Contains Key/Value Pairs for All Capabili

Hi, Thanks for reaching out. I will provide you with the JSON you are looking for through email so please check your inbox. Also, do note that the JSON does not apply for any of the listed advertised capabilities as the values for those, or any other virtual capability, is calculated during API runt...
by aaronp
Wed Jul 26, 2017 11:04 am
Forum: Scala API
Topic: Scala WURFL 1.9.0.0 pom invalid
Replies: 2
Views: 27662

Re: Scala WURFL 1.9.0.0 pom invalid

We've updated the artifact so you should now get the correct version of Scala (2.12). Let me know if there is anything else you need assistance with.

Thanks,

Aaron
by aaronp
Mon Jul 24, 2017 11:22 am
Forum: Scala API
Topic: Scala WURFL 1.9.0.0 pom invalid
Replies: 2
Views: 27662

Re: Scala WURFL 1.9.0.0 pom invalid

Thanks for letting us know. My engineering team is looking into the issue and I'll check back in with you as soon as I hear back.

Thanks,

Aaron