Search found 243 matches

by aaronp
Fri Jul 21, 2017 1:41 pm
Forum: WURFL.js
Topic: Sony devices with Community Edition
Replies: 2
Views: 22833

Re: Sony devices with Community Edition

The provided user agent string (Mozilla/5.0 (Linux; Android 7.1.1; E6653 Build/32.4.A.0.160) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.125 Mobile Safari/537.36) has been added to our database and is now properly detected. Feel free to let me know if you need any further assistance! Tha...
by aaronp
Wed Jul 19, 2017 10:59 am
Forum: WURFL.js
Topic: Sony devices with Community Edition
Replies: 2
Views: 22833

Re: Sony devices with Community Edition

Hi,

Thanks for letting us know. We will add the user agent string into our database and will be updated automatically after routine testing is completed.

Let me know if you have any other questions or concerns and I'll be glad to assist.

Thanks,

Aaron
by aaronp
Tue Jul 11, 2017 4:03 pm
Forum: Device Information
Topic: Add Kyocera DuraXV+LTE (E4610) for Verizon to WURFL
Replies: 2
Views: 21970

Re: Add Kyocera DuraXV+LTE (E4610) for Verizon to WURFL

Hi,

Thank you for letting us know. I've forwarded the user agent string to my mobile data team for further analysis and will provide you with an update as soon as I hear back.

Thanks,

Aaron
by aaronp
Fri Jul 07, 2017 9:52 am
Forum: Device Detection Issues
Topic: How to identify failed device detections
Replies: 1
Views: 19898

Re: How to identify failed device detections

Hi, If you would like to identify a failed detection, you could use the advertised_browser virtual capability and if the returned value is a blank or NULL, you will know that the user agent string failed as virtual capabilities are determined through analysis of the user agent during API run-time. T...
by aaronp
Tue Jul 04, 2017 8:20 am
Forum: Device Information
Topic: Which capability to use for wallpaper sizes?
Replies: 4
Views: 22810

Re: Which capability to use for wallpaper sizes?

Hi Jim,

From what I see, we do not have an account with the username "flirtopia". Are you able to send user's email address to support@scientiamobile.com? I'll see if I can find your client's account that way and take a look at the issue.

Thanks,

Aaron
by aaronp
Mon Jul 03, 2017 8:55 am
Forum: Device Information
Topic: Which capability to use for wallpaper sizes?
Replies: 4
Views: 22810

Re: Which capability to use for wallpaper sizes?

Hi Jim, Thanks for reaching out. I see what you are saying and, in this case, the capabilities you will want to use are the resolution_width and resolution_height capabilities (will return 720x1280 for the provided UA). Do note that if you are using the free version of WURFL Cloud, these capabilitie...
by aaronp
Fri Jun 23, 2017 9:09 am
Forum: ImageEngine
Topic: Images in CSS
Replies: 4
Views: 24957

Re: Images in CSS

Hi,

You can use https instead of http.

Aaron
by aaronp
Thu Jun 22, 2017 10:48 am
Forum: ImageEngine
Topic: Images in CSS
Replies: 4
Views: 24957

Re: Images in CSS

Hi, While you may define your images whichever way you'd like in your CSS, the ImageEngine plugin does not touch the CSS so you cannot link images defined in your CSS. When the ImageEngine plugin is installed, images published as part of the content are optimized by ImageEngine; and then if you want...
by aaronp
Mon Jun 05, 2017 10:40 am
Forum: ImageEngine
Topic: Broken images
Replies: 4
Views: 25290

Re: Broken images

Hi,

Are you able to provide me with a URL reflecting the issue at support@scientiamobile.com? It is possible that there is some URL en/decoding which is changing `%20` to `+` before it gets to us.

Thanks,

Aaron
by aaronp
Thu Jun 01, 2017 9:01 am
Forum: Device Detection Issues
Topic: UserAgent fake detection
Replies: 5
Views: 26309

Re: UserAgent fake detection

Hi, I see what you are saying and while I don't doubt that the user agent is coming from an iPhone, the user agent string does not align with the protocol for an iPhone user agent string and thus, we cannot add it to our database. I'll speak with my mobile data team once more and, should anything ch...
by aaronp
Wed May 31, 2017 1:09 pm
Forum: Device Detection Issues
Topic: UserAgent fake detection
Replies: 5
Views: 26309

Re: UserAgent fake detection

Hi Jörgen, The provided user agent resembles that of a Mac desktop: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_1) AppleWebKit/601.2.4 (KHTML, like Gecko) Version/9.0.1 Safari/601.2.4 facebookexternalhit/1.1 Facebot Twitterbot/1.0 vs an iPhone user agent: Mozilla/6.0 (iPhone; CPU iPhone OS 8_0 like...
by aaronp
Tue May 30, 2017 5:41 pm
Forum: Device Detection Issues
Topic: SAMSUNG-SM-G935A - not being detected as Is Smartphone
Replies: 9
Views: 29359

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Hi Simon, As previously noted by Amar, the user agent strings for the G6 and S7 have been added to our database and the update is reflected in the latest WURFL.xml file. If you have not already done so, you will want to update the file (and continue to do so once a week) and run your detection again...
by aaronp
Tue May 30, 2017 10:56 am
Forum: Device Detection Issues
Topic: UserAgent fake detection
Replies: 5
Views: 26309

Re: UserAgent fake detection

Hi, Thanks for reaching out to us. The provided user agent string is properly being identified as a bot as it is indeed a bot. This can be seen within the user agent's information: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_1) AppleWebKit/601.2.4 (KHTML, like Gecko) Version/9.0.1 Safari/601.2.4 fa...
by aaronp
Fri May 26, 2017 8:55 am
Forum: ImageEngine
Topic: Broken images
Replies: 4
Views: 25290

Re: Broken images

Hi,

Thank you for letting us know. Are you able to provide a URL which exhibits this behavior as well as the theme(s) you are using?

Thanks,

Aaron
by aaronp
Mon May 22, 2017 10:27 am
Forum: Scala API
Topic: Scala 2.12 artifact missing
Replies: 1
Views: 17039

Re: Scala 2.12 artifact missing

Hi,

Thanks for letting us know. Are you able to let me know you working OS as well as your Maven and JVM versions?

Thanks,

Aaron
by aaronp
Mon May 15, 2017 10:07 am
Forum: PHP API
Topic: Can not even run demo yet
Replies: 3
Views: 37154

Re: Can not even run demo yet

Hi, Thank you for reaching out to us. Are you able to provide me with the following information: - PHP API Version - PHP API Config file - patch files (if any) - Code sample - The storage or cache type and version (if not File, example: Redis 3.2.8, MySQL 5.7.18) - OS Name and Version Thanks, Aaron
by aaronp
Fri May 12, 2017 1:02 pm
Forum: PHP API
Topic: $fall_back = $parent_node->fallback(); randomly crash
Replies: 4
Views: 23230

Re: $fall_back = $parent_node->fallback(); randomly crash

Hi Hwa,

Just wanted to check in with you to see how everything was going on your end. Whenever you are ready to do so, please feel free to send the previously requested information over to us either here, or at support@scientiamobile.com

Look forward to hearing back.

Thanks,

Aaron
by aaronp
Tue May 09, 2017 1:15 pm
Forum: PHP API
Topic: $fall_back = $parent_node->fallback(); randomly crash
Replies: 4
Views: 23230

Re: $fall_back = $parent_node->fallback(); randomly crash

Hi Hwa, We are still working on replicating this issue. Are you also able to provide the following pieces of information: - PHP API Version - PHP API Config file - wurfl.zip - patch files (if any) - Code sample that allow to replicate the issue (if possible) - PHP Version - The storage or cache type...
by aaronp
Mon May 08, 2017 10:19 am
Forum: PHP API
Topic: $fall_back = $parent_node->fallback(); randomly crash
Replies: 4
Views: 23230

Re: $fall_back = $parent_node->fallback(); randomly crash

Hi Hwa, Thank you for providing the information. We are also having difficulty replicating this issue as our detection is successful when using the same capability ('ajax_support_javascript') and user agent string ("Mozilla/5.0 (Linux; Android 4.4.2; GT-I9190 Build/KOT49H) AppleWebKit/537.36 (KHTML,...
by aaronp
Mon May 01, 2017 10:57 am
Forum: ImageEngine
Topic: Error 413: Payload to large
Replies: 7
Views: 29432

Re: Error 413: Payload to large

The maximum image size for ImageEngine Lite is 2 MB/image.