Search found 245 matches

by aaronp
Fri Aug 19, 2016 10:57 am
Forum: Scala API
Topic: Device virtualCapabilities Map is very loose
Replies: 3
Views: 46384

Re: Device virtualCapabilities Map is very loose

Hi Stephen, Thank you for letting us know. The change from [string,string] to [any,any] appear to have been made in order to meet compliance with the release of Scala 2.12-M4. I will discuss this with the engineers who worked on this project and will follow up with you when I have a more in-depth an...
by aaronp
Wed Aug 10, 2016 1:53 pm
Forum: Announcements
Topic: How do I submit code, documentation, or API comments?
Replies: 1
Views: 30387

Re: How do I submit code, documentation, or API comments?

Hi Raju, We appreciate your desire to contribute, however, we are currently not accepting external code/documentation/API comments. If anything changes in the near future, I will surely let you know. Also, the following link is a guide for the OnSite Scala API. Let me know if you have any other ques...
by aaronp
Wed Aug 10, 2016 11:37 am
Forum: Announcements
Topic: Upgrade WURFL to API 1.8
Replies: 0
Views: 51803

Upgrade WURFL to API 1.8

ScientiaMobile has released version 1.8 of its WURFL API. To get the best possible performance from your WURFL solution, you should have both the latest API (1.8) and our most recent XML (released weekly to Commercial license customers). What’s New in WURFL Release 1.8 - Improved detection of iOS 10...
by aaronp
Mon Aug 08, 2016 3:34 pm
Forum: ImageEngine
Topic: Images are blurred! And at the bottom a logo appears!
Replies: 1
Views: 45505

Re: Images are blurred! And at the bottom a logo appears!

Hi Fadi,

Due to private information, I have sent you an email regarding your ImageEngine account.

Thanks,

Aaron
by aaronp
Tue Aug 02, 2016 11:19 am
Forum: .NET API
Topic: Net API 1.8.0.1 xml
Replies: 1
Views: 42454

Re: Net API 1.8.0.1 xml

Hi Paul! It appears that you are indeed using an outdated `wurfl.xml` which is incompatible with API v1.8.0.1 You will need to redirect your path to: public const String WurflDataFilePath = "~/App_Data/wurfl.zip"; This default data file path contains an evaluation `wurfl.xml` compatible with v1.8.0....
by aaronp
Mon Aug 01, 2016 12:18 pm
Forum: .NET API
Topic: Version 1.8.0.0 via NuGet
Replies: 5
Views: 52754

Re: Version 1.8.0.0 via NuGet

Michael,

API v1.8.0.1 has been published to NuGet (https://www.nuget.org/packages/WURFL_Official_API) and the .dll files are production ready. Let me know if you have any other questions or concerns.

Thanks,

Aaron
by aaronp
Mon Aug 01, 2016 10:58 am
Forum: .NET API
Topic: Version 1.8.0.0 via NuGet
Replies: 5
Views: 52754

Re: Version 1.8.0.0 via NuGet

Hi Michael, It appears that the issue is occurring due to an error during the obfuscation phase of the .dll I have uploaded an updated version of the API (v1.8.0.1) addressing this issue to your File Manager (first login to your ScientiaMobile account, then 'My Account' -> 'File Management' -> 'Prod...
by aaronp
Fri Jul 29, 2016 2:19 pm
Forum: .NET API
Topic: Version 1.8.0.0 via NuGet
Replies: 5
Views: 52754

Re: Version 1.8.0.0 via NuGet

Hi Michael,

I noticed that your last WURFL snapshot update occurred on the 29th of June. Are you able to update your `wurfl.zip` to the latest release and try running WURFL again?

Look forward to hearing back.

Thanks,

Aaron
by aaronp
Thu Jul 21, 2016 10:01 am
Forum: .NET API
Topic: Memory leak
Replies: 1
Views: 42252

Re: Memory leak

Hi David, Are you able to provide your project source code? In order for us to determine that WURFL is being used correctly, we must measure it on our end to verify that the memory is going up to 500 MB. Also, you may be interested in looking into our InFuze IIS API (http://scientiamobile.com/page/w...
by aaronp
Wed Jul 20, 2016 3:30 pm
Forum: WURFL.js
Topic: Detection iPhone 5 SE
Replies: 3
Views: 49934

Re: Detection iPhone 5 SE

Hi Quint,

We were unable to find any issues dealing with iOS 9.3.3 However, we are currently working to resolve some issues, similar to what you are seeing, for iOS 10. If you have any details or information for the iPhone SE in question, please do not hesitate to let us know.

Thanks,

Aaron
by aaronp
Wed Jul 20, 2016 3:21 pm
Forum: .NET API
Topic: Memory Leak - LOH
Replies: 1
Views: 42594

Re: Memory Leak - LOH

Per our email conversation: We have made updates to the API (v1.7.1.1) so that only one static instance of List<string> is instantiated (during engine startup), as opposed to an instance per each request. While the List is still in LOH (given the size), the garbage collector will never remove it. In...
by aaronp
Wed Jul 20, 2016 3:13 pm
Forum: Database API
Topic: Error in DB RIS Query
Replies: 2
Views: 70666

Re: Error in DB RIS Query

Hi Kemar,

Thank you for providing the information. Are you able to confirm which version of Tera-WURFL (DB API) you are currently using?

Thanks,

Aaron
by aaronp
Wed Jul 20, 2016 3:05 pm
Forum: Database API
Topic: Need instructions on how to reload the WURFL data
Replies: 1
Views: 44502

Re: Need instructions on how to reload the WURFL data

Hi Kemar, In order to reload WURFL data, you must first login to your ScientiaMobile account and then go to: 'My Account' -> 'View Account' (under license) -> https://data.scientiamobile.com/xxxxx/wurfl.zip An alternate, and recommended, method would be to automate your download. The following link ...
by aaronp
Wed Jul 20, 2016 2:20 pm
Forum: PHP API
Topic: PHP WURFL, iOS 10
Replies: 1
Views: 48051

Re: PHP WURFL, iOS 10

Hi Irakli,

Can you confirm your API version as well as the date of your `wurfl.xml`? Also, are you able to provide the user agent string of the device for which you are hitting your web page with?

Thanks,

Aaron
by aaronp
Wed Jul 20, 2016 2:14 pm
Forum: Device Detection Issues
Topic: WURFL Redirection is not working on UC MINI browser
Replies: 1
Views: 7580

Re: WURFL Redirection is not working on UC MINI browser

Hi Vivek,

Given the nature of your issue, we are unable to troubleshoot your application as it does not belong to us. However, do feel free to provide any user agent strings which are not being resolved properly.

Thanks,

Aaron
by aaronp
Wed Jul 20, 2016 2:09 pm
Forum: General API Questions
Topic: Version 1.7.0.0 compatible test wurfl.zip needed
Replies: 5
Views: 81723

Re: Version 1.7.0.0 compatible test wurfl.zip needed

Hi Stephen,

To clarify, you can use the latest `wurfl.xml` with an older API; however, while the `wurfl.xml` is backwards compatible with the API, the inverse is not always true.

Hope this cleared things up for you. Let me know if you have any further questions.

Thanks!

Aaron
by aaronp
Tue Jul 19, 2016 4:08 pm
Forum: Device Detection Issues
Topic: Different browser versions between Detailed and Basic stats
Replies: 1
Views: 6379

Re: Different browser versions between Detailed and Basic st

Hi Luke, The capability you will want to refer to is the `advertised_browser_version` as it reflects an accurate portrayal of the browser version. The `mobile_browser_version` capability for this device ID is set at 30. However, when the detection occurs, the advertised virtual capabilities will run...
by aaronp
Tue Jul 19, 2016 4:00 pm
Forum: Device Information
Topic: Detect Music something like is_music_device( E.g iPod)
Replies: 1
Views: 47208

Re: Detect Music something like is_music_device( E.g iPod)

Hi, The difference between the virtual capabilities and regular capabilities in WURFL is that the virtual capabilities are calculated through the WURFL API usually by combining physical capabilities defined in the wurfl.xml. In the case of the virtual capability is-smartphone, we take into considera...
by aaronp
Tue Jul 19, 2016 3:59 pm
Forum: Device Detection Issues
Topic: DO_NOT_MATCHED means
Replies: 1
Views: 6673

Re: DO_NOT_MATCHED means

Hi, The significance in the "DO_NOT_MATCH" string is that we do not want any user agents that you encounter to match these devices. The reason for this can vary, but in the case of Apple devices, it is for a very specific reason. This reason is that Apple devices in general have very generic user ag...
by aaronp
Tue Jul 19, 2016 3:31 pm
Forum: Java API
Topic: cannot initialize: IllegalArgumentException
Replies: 2
Views: 52224

Re: cannot initialize: IllegalArgumentException

Hi Rath, Thank you for providing the information. I was able to replicate your error and conclude that because the 2016-06-12 `wurfl.xml` has some new devices added to it that are not handled properly in the version of the API that you are running (v1.5.0.1), you will need to update to our latest AP...