change SSL certificate

Questions about the WURFL Cloud service.
Pr4gm4tic13
Posts: 2
Joined: Wed Mar 28, 2018 5:44 am

change SSL certificate

Postby Pr4gm4tic13 » Wed Mar 28, 2018 5:47 am

Hi Scientiamobile Team,

We've uploaded new SSL in our account profile 28.03.2018
https://device.pragmaticplay.net
but there still no changes on cloud services.

Could you please advise when we can expect to be updated and speed up process if possible?

Best regards
Nick.

aaronp
Posts: 210
Joined: Wed Dec 09, 2015 12:39 pm

Re: change SSL certificate

Postby aaronp » Wed Mar 28, 2018 12:34 pm

Hi Nick,

Thanks for letting us know. I am looking into the issue and will check back in with you as soon as I have an update. In the meantime, please do not hesitate to let me know if you have any other questions or concerns.

Thanks,

Aaron

aaronp
Posts: 210
Joined: Wed Dec 09, 2015 12:39 pm

Re: change SSL certificate

Postby aaronp » Wed Mar 28, 2018 2:10 pm

Hi Nick,

As mentioned by Steve in the separate thread, we are seeing the new SSL certificates in all regions right now (valid Feb 26, 2018 - Oct 3, 2020).

Do note that new certificates can take up to 5 minutes to become active in all regions. Let me know if you need any further assistance.

Thanks,

Aaron

Pr4gm4tic13
Posts: 2
Joined: Wed Mar 28, 2018 5:44 am

Re: change SSL certificate

Postby Pr4gm4tic13 » Thu Mar 29, 2018 1:07 am

Hi support
but I still can see old certificate.
Can you check once more.
My check result:
ubject: CN=device.pragmaticplay.net
* start date: Sep 4 00:00:00 2017 GMT
* expire date: Oct 3 23:59:59 2020 GMT
* subjectAltName: host "device.pragmaticplay.net" matched cert's "device.pragmaticplay.net"
* issuer: C=US; O=GeoTrust Inc.; CN=RapidSSL SHA256 CA

should be start date Feb 26, 2018
and issuer DigiCert RSA CA 2018

kamermans
Posts: 393
Joined: Mon Jun 06, 2011 9:50 am

Re: change SSL certificate

Postby kamermans » Thu Mar 29, 2018 5:09 pm

Hi Nick,

I've replied in the Zendesk portal, but just in case you didn't see the notification, we cannot reproduce the issue. All regions are serving the correct SSL certificate. Can you please tell me exactly what steps you are taking to reproduce the issue? It would be best to reply to the Zendesk ticket so we can ensure a high-quality support experience.

Thanks,

Steve Kamerman
Thanks,

Steve Kamerman
ScientiaMobile

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