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Please Help

Posted: Wed Sep 04, 2013 4:58 pm
by lcapece
I am a cloud service subscriber and have a massive problem. About 75% of all agent lookups are returning the SAME incorrect capabilities. For example:

Mozilla/5.0 (Linux; U; Android 4.0.3; en-us; HTCEVODesign4G Build/IML74K) AppleWebKit/534.30 (KHTML| like Gecko) Version/4.0 Mobile Safari/534.30 (Mobile; afma-sdk-a-v6.4.1)

Is returning "Generic Android 2.0" date "2009_October". I hope someone is manning the boards can help! Thanks.

Re: Please Help

Posted: Wed Sep 04, 2013 5:00 pm
by lcapece
Forgot to mention, this is from .net cloud API

Re: Please Help

Posted: Thu Sep 05, 2013 12:57 am
by kamermans
Can you please post the code that shows how you are using the client? Everything is working fine when I test that specific user agent, but I wonder if something in your environment is doing something strange, like URL encoding the user agent before it is sent to us?

Re: Please Help

Posted: Thu Sep 05, 2013 8:16 am
by sm_support2
lcapece wrote: Mozilla/5.0 (Linux; U; Android 4.0.3; en-us; HTCEVODesign4G Build/IML74K) AppleWebKit/534.30 (KHTML| like Gecko) Version/4.0 Mobile Safari/534.30 (Mobile; afma-sdk-a-v6.4.1)
We recognize that user-agent correctly, so the problem is most probably elsewhere. As Steve wrote, can you please post the code you use to retrieve the user-agent and make sure that there is nothing (encoding? stray toLowerCase()?) that interferes with the detection?

thanks