Error in Microsoft Edge browser / OS

Questions about the WURFL Cloud service.
plutomobile
Posts: 11
Joined: Fri Aug 08, 2014 2:13 am

Error in Microsoft Edge browser / OS

Postby plutomobile » Mon Sep 07, 2015 1:09 am

Hi Team,

Based on your version(1.6.2 ). We have done the testing to retrieve the Microsoft Edge browser version / Microsoft OS, But we got the empty values for(device_os, mobile_browser, mobile_browser_version, device_os_version) capabilities. Please check and update us.

Regards
Kumar Raj R

Elliotfehr

Re: Error in Microsoft Edge browser / OS

Postby Elliotfehr » Mon Sep 07, 2015 11:11 am

Kumar,

Are you able to provide the User Agents that you have been testing with to investigate further?

Thank you,

Elliot

plutomobile
Posts: 11
Joined: Fri Aug 08, 2014 2:13 am

Re: Error in Microsoft Edge browser / OS

Postby plutomobile » Tue Sep 08, 2015 4:47 am

Hi Ellot,

Please check our user agent is (Mozilla/5.0 (Windows NT 6.3; Trident/7.0; Touch; rv:11.0) like Gecko). Please check and update us.

Regards
Kumar Raj R

Elliotfehr

Re: Error in Microsoft Edge browser / OS

Postby Elliotfehr » Tue Sep 08, 2015 9:42 am

Kumar,

I am able to retrieve these values when running the latest API (1.6.2) in high accuracy mode. Please note that the WURFL cloud service is operating under high performance mode and will not attempt to match desktop devices.

Thank you,

Elliot

plutomobile
Posts: 11
Joined: Fri Aug 08, 2014 2:13 am

Re: Error in Microsoft Edge browser / OS

Postby plutomobile » Wed Sep 09, 2015 12:13 am

Hi Elliot,

Please check with this useragent(Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; Trident/6.0; Touch)). Please confirm me how to change to latest API(1.6.2).

Regards
Kumar Raj R

Elliotfehr

Re: Error in Microsoft Edge browser / OS

Postby Elliotfehr » Wed Sep 09, 2015 12:51 pm

Kumar,

The WURFL cloud service is running the latest version of the API (1.6.2), however it will not attempt to match desktop devices such as these.

Thank you,

Elliot

plutomobile
Posts: 11
Joined: Fri Aug 08, 2014 2:13 am

Re: Error in Microsoft Edge browser / OS

Postby plutomobile » Fri Sep 11, 2015 2:32 am

Hi Elliot,

This useragent(Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; Trident/6.0; Touch)) taken from Nokia mobile. Even though we are not getting values for these (device_os, mobile_browser, mobile_browser_version, device_os_version) capabilities. Please check and update us.

Regards
Kumar Raj R

Elliotfehr

Re: Error in Microsoft Edge browser / OS

Postby Elliotfehr » Fri Sep 11, 2015 8:53 am

Kumar,

Unfortunately, Microsoft only identifies the this Nokia device as a "touch" enabled device and does not provide further device information. Are you able to let me know which Nokia device this is? I would recommend using our advertised_* capabilities (a full list can be found at http://www.scientiamobile.com/wurflCapability) as they will return more the device information as presented as opposed to how they exist in the WURFL database itself.

Thank you,

Elliot

plutomobile
Posts: 11
Joined: Fri Aug 08, 2014 2:13 am

Re: Error in Microsoft Edge browser / OS

Postby plutomobile » Mon Sep 14, 2015 4:32 am

Hi Elliot,

Our Mobile Model is : nokia lumia 730

Is Scientia Mobile supporting only these models(Nokia Series 20/30/30+/40/60/80 or 90)?

Regards
Kumar Raj R

Elliotfehr

Re: Error in Microsoft Edge browser / OS

Postby Elliotfehr » Mon Sep 14, 2015 9:46 am

Kumar,

We do provide support for these devices, however the User Agent that you provided does not seem to the mobile User Agent of the device. Please note that if running the device in desktop mode, it will identify as a full desktop device. For example when not running in desktop mode the User Agent should be similar to:

Code: Select all

Mozilla/5.0 (compatible; MSIE 10.0; Windows Phone 8.0; Trident/6.0; IEMobile/10.0; ARM; Touch; NOKIA; Lumia 730 Dual SIM)


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