Wurfl Cloud IP with delayed TCP response

Questions about the WURFL Cloud service.
sofiane.latoui
Posts: 2
Joined: Mon Oct 10, 2016 12:25 pm

Wurfl Cloud IP with delayed TCP response

Postby sofiane.latoui » Tue Oct 11, 2016 6:40 pm

Hi,

Currently we have in our server an interface connected to Wurfl Cloud IP 50.57.185.227. During tcp handshake we have noticed some response times above 3 min.

1. Could you kindly let us know why is this happening?
2. What should be done in your side to decrease the response times?

If possible, please share an engineer contact so we can do troubleshooting faster and share complete information.

Best regards,

kamermans
Posts: 393
Joined: Mon Jun 06, 2011 9:50 am

Re: Wurfl Cloud IP with delayed TCP response

Postby kamermans » Tue Oct 11, 2016 6:46 pm

Hi,

That is very strange indeed - can you please send us an email at support @ our domain and share with us the IP that you are connecting from? Please note that the IPs can change if we launch instances in other regions, etc, so it is best to connect to `api.wurflcloud.com`. It's possible that you are connecting to a hot-standby load balancer or something like that. We are planning to move most of our WURFL Cloud servers from Rackspace to AWS and possibly our datacenter in the Washington DC area in the coming weeks, so I can probably get you setup on the new infrastructure if you'd like to test that out.

Thanks,

Steve Kamerman
ScientiaMobile, Inc.
Thanks,

Steve Kamerman
ScientiaMobile

Make sure you check out our WURFL Cloud, WURFL InSight and WURFL InFuze products!

sofiane.latoui
Posts: 2
Joined: Mon Oct 10, 2016 12:25 pm

Re: Wurfl Cloud IP with delayed TCP response

Postby sofiane.latoui » Tue Oct 11, 2016 7:05 pm

Thanks for your prompt reply. Yes we are connected to `api.wurflcloud.com, the IP was obtained through a packet capture.

Please confirm the email is support@scientiamobile.com.

Best regards,

aaronp
Posts: 228
Joined: Wed Dec 09, 2015 12:39 pm

Re: Wurfl Cloud IP with delayed TCP response

Postby aaronp » Tue Oct 11, 2016 7:53 pm

Hi!

I can confirm that the email is indeed support@scientiamobile.com

Look forward to hearing from you soon.

Regards,

Aaron


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