SAMSUNG-SM-G935A - not being detected as Is Smartphone

I have this HTTP request, I expected this, but WURFL is returning that. Please provide enough data to reproduce the problem.
edgecastsupport
Posts: 7
Joined: Wed Oct 05, 2016 6:54 pm

SAMSUNG-SM-G935A - not being detected as Is Smartphone

Postby edgecastsupport » Thu Mar 02, 2017 8:31 pm

Hello Team,

We are having issues detecting Samsung Phones as mobile devices.

User-Agent:
Mozilla/5.0 (Linux; Android 7.0; SAMSUNG-SM-G935A Build/NRD90M) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Mobile Safari/537.36

When running this user-agent directly on your site it returns a "Generic Android 7.0" device.

Capabilities
is_tablet false
pointing_method touchscreen
resolution_width 320
resolution_height 480

https://tools.scientiamobile.com/?user- ... i%2F537.36


Could you please provide some insight?

Best,
Edgecast Support

amark
Posts: 18
Joined: Mon May 30, 2016 4:59 am

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Postby amark » Thu Mar 02, 2017 9:42 pm

Hello Edgecast Support

The following User-Agent will be properly detected in the next xml update. However the is_smartphone capability should return true. Are you able to let me know which version of our API you are using so I can further assist you detecting this device as a smartphone?

Thanks,

Amar
Mobile Data Analyst
ScientiaMobile

edgecastsupport
Posts: 7
Joined: Wed Oct 05, 2016 6:54 pm

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Postby edgecastsupport » Tue Mar 07, 2017 3:17 pm

Hello Amar,

Thank you for the update.

I will reach out to my teams and find out for you.

The test was done with the link provided on your site test.

"https://tools.scientiamobile.com/?user- ... i%2F537.36"

edgecastsupport
Posts: 7
Joined: Wed Oct 05, 2016 6:54 pm

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Postby edgecastsupport » Tue Mar 07, 2017 3:41 pm

Wurfl v1.6.4.1 API upgrade is the version we are running.

amark
Posts: 18
Joined: Mon May 30, 2016 4:59 am

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Postby amark » Tue Mar 07, 2017 4:35 pm

Hello Edgecast Support

I can verify that the User-Agent is now properly detected in the newest xml update as well as on http://tools.scientiamobile.com/. I would also like to point out that we are now on version 1.8.3 of our API and would suggest an upgrade to receive better detection.

Thanks,

Amar
Mobile Data Analyst
ScientiaMobile

edgecastsupport
Posts: 7
Joined: Wed Oct 05, 2016 6:54 pm

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Postby edgecastsupport » Tue Mar 07, 2017 9:27 pm

Thank you for the update.

I will reach out to my team in charge of this.


Regards,

Simon

edgecastsupport
Posts: 7
Joined: Wed Oct 05, 2016 6:54 pm

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Postby edgecastsupport » Wed May 24, 2017 10:40 pm

Hello !

Can we check the database that the below are correctly being detected?

We are getting reports from clients that the below devices are not being detected.

- Samsung Galaxy S7 (Mozilla/5.0 (Linux; Android 7.0; SM-G930U Build/NRD90M) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.83 Mobile Safari/537.36) -> Does NOT redirect


- Nexus 7 Tablet (Mozilla/5.0 (Linux; Android 4.4.4; Nexus 7 Build/KTU84P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.83 Safari/537.36) -> Does not redirect (because it's a tablet)

- Samsung Galaxy S8 (Mozilla/5.0 (Linux; Android 7.0; SM-G950U Build/NRD90M) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.60 Mobile Safari/537.36) -> Does NOT redirect


- LG G6 (Mozilla/5.0 (Linux; Android 7.0; LG-H870V Build/NRD90U; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/58.0.3029.83 Mobile Safari/537.36) -> Does NOT redirect



Thank You!

Simon Osorio
simon.osorio@verizondigitalmedia.com

amark
Posts: 18
Joined: Mon May 30, 2016 4:59 am

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Postby amark » Thu May 25, 2017 7:42 am

Hello Simon,

I can verify that the Nexus 7 and Galaxy S8 User-Agents are detected in the latest wurfl.xml and that the G6 and S7 User-Agents will be detected in the next xml update. If possible can you let me know which xml and version of our API you are using so I can better assist you in detecting the Nexus 7 and S8 User-Agents?

Thanks,
Amar
Mobile Data Analyst
ScientiaMobile

edgecastsupport
Posts: 7
Joined: Wed Oct 05, 2016 6:54 pm

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Postby edgecastsupport » Tue May 30, 2017 5:21 pm

Hello,

When will your the update come out ?

Regards,

Simon Osorio | NOC Support Engineer
Verizon Digital Media Services
p: +1 310.577.2422 | e: Simon.Osorio@verizondigitalmedia.com
13031 W Jefferson Blvd Building 900 | VerizonDigitalMedia.com
Los Angeles, CA 90094

aaronp
Posts: 189
Joined: Wed Dec 09, 2015 12:39 pm

Re: SAMSUNG-SM-G935A - not being detected as Is Smartphone

Postby aaronp » Tue May 30, 2017 5:41 pm

Hi Simon,

As previously noted by Amar, the user agent strings for the G6 and S7 have been added to our database and the update is reflected in the latest WURFL.xml file. If you have not already done so, you will want to update the file (and continue to do so once a week) and run your detection again.

Otherwise, if you are using a product outside of our InFuze/OnSite offerings, the change has already been applied and the provided user agent strings should correctly be detected.

Thanks,

Aaron


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