How does reporting incorrect identification work?
Posted: Wed Mar 14, 2012 4:12 am
Hi
I have used the website form to report incorrect device identification on a couple of occassions (paste in the user agent, what you think it should be identified as, etc) and not received anything back at all. No 'we have received your request', 'we are looking into it', 'we are doing X' - nothing.
Is that the norm? Should we be ignoring the reporting form and posting here? (in which case what is the form for?)
We are using the latest Database API and the latest licensed wurfl.xml.
I have used the website form to report incorrect device identification on a couple of occassions (paste in the user agent, what you think it should be identified as, etc) and not received anything back at all. No 'we have received your request', 'we are looking into it', 'we are doing X' - nothing.
Is that the norm? Should we be ignoring the reporting form and posting here? (in which case what is the form for?)
We are using the latest Database API and the latest licensed wurfl.xml.