Problems with jpg-Teaser

PXBriLa
Posts: 3
Joined: Tue Feb 10, 2015 7:38 am

Problems with jpg-Teaser

Postby PXBriLa » Tue Feb 10, 2015 7:43 am

Dear WIT-Team,

We have problems to load some images - for example <https://wit.wurfl.io/https:/www.crazy-f ... der_DE.jpg> - on some devices. The browser "stops" the rendering in the middle of the loading process and need 1 to 2 additional minutes to complete the loading process. While loading the image, the chrome dev tools verbose an "ERR_CONTENT_LENGTH_MISMATCH" while loading. Can you check if there is something wrong with your processing or is it the image?

Thx!
BL

Elliotfehr

Re: Problems with jpg-Teaser

Postby Elliotfehr » Tue Feb 10, 2015 6:19 pm

Hello,

We have been trying to reproduce this issue but have not been able to successfully as of now. Are you able to let us know the frequency that this error is occurring as well as the devices that cause it to fail?

Thank you,

Elliot

PXBriLa
Posts: 3
Joined: Tue Feb 10, 2015 7:38 am

Re: Problems with jpg-Teaser

Postby PXBriLa » Wed Feb 11, 2015 8:04 am

We have problems to reproduce it ourselves. We replaced the image allready, but to no avail. Some customers in thailand have it extremly often. I get it in my actual Browser (Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.111 Safari/537.36) if i switch from my main telekom dsl line to vodafone umts ;) .... And maybe this helps a bit, even google shows the bug, if you "page speed check" the image thru wurfl: <https://developers.google.com/speed/pag ... der_DE.jpg> (the preview image on the right shows a broken teaser)

Thx for your effort!

Elliotfehr

Re: Problems with jpg-Teaser

Postby Elliotfehr » Wed Feb 11, 2015 1:43 pm

Hello,

We have have isolated and corrected the issue that was causing select images to return only a portion of the original image. Feel free to let me know if the issue is persisting.

Please note that there does also appear to be an issue with the way Google's Page Speed Insights renders an image since here is an image (that is not being resized through our image resizer) that appears broken on the right hand teaser.

Thank you,

Elliot

PXBriLa
Posts: 3
Joined: Tue Feb 10, 2015 7:38 am

Re: Problems with jpg-Teaser

Postby PXBriLa » Mon Feb 23, 2015 3:47 am

Thx guys, looks good! What was it?

Elliotfehr

Re: Problems with jpg-Teaser

Postby Elliotfehr » Mon Feb 23, 2015 12:21 pm

I'm glad to hear everything is working. We were experiencing a small issue that caused the incorrect Content-Length to be sent when served over SSL.

Thank you,

Elliot


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