ScientiaMobile

I have been using the image tailor and it has been working well for most devices. However, I did encounter issues with versions of the Samsung galaxy tab.

I have banner images (about 1600px wide) that are meant to take the full width of the page. These are processed by the image tailor but the resultant image that it serves for galaxy tab is too small (400px wide) given the screen resolution. Whereas, the ipad, for example, serves a 1024px wide image which appears clear, and as expected.

I’m just wondering whether this is a known issue with image tailor and if so, is this an issue I can expect resolved in the near future?

Hello,

Are you able to provide me with the User Agent for the device in question?

Thank you,

Elliot

Hi Elliot,

Thanks for your reply. Here is the device UA :

Mozilla/5.0 (Linux; Android 4.2.2; GT-P3113 Build/JDQ39) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.96 Safari/537.36

Here is a UA grabbed from the chrome device emulator :

Mozilla/5.0 (Linux; U; Android 2.2; en-us; SCH-I800 Build/FROYO) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1

Thank you for letting us know. We will be releasing an update to to correct to width served for these devices.

Thank you,

Elliot

Thanks for your help!

When can I expect the issue to be resolved?

Hello,

You should be able to see the changes already for the actual device's User Agent (Mozilla/5.0 (Linux; Android 4.2.2; GT-P3113 Build/JDQ39) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.96 Safari/537.36).

Thank you,

Elliot

Looks like its working now! Thanks!