Broken images

NeilS
Posts: 3
Joined: Fri May 26, 2017 5:05 am

Broken images

Postby NeilS » Fri May 26, 2017 5:08 am

I have just installed the WordPress plugin.
I have a grid of images. All images now have updated urls but only some of them are pulling images from the Image Engine cdn. Others are just broken images (404).
Any thoughts?
Thanks

aaronp
Posts: 232
Joined: Wed Dec 09, 2015 12:39 pm

Re: Broken images

Postby aaronp » Fri May 26, 2017 8:55 am

Hi,

Thank you for letting us know. Are you able to provide a URL which exhibits this behavior as well as the theme(s) you are using?

Thanks,

Aaron

NeilS
Posts: 3
Joined: Fri May 26, 2017 5:05 am

Re: Broken images

Postby NeilS » Thu Jun 01, 2017 2:58 am

Will DM you our demo page. Thanks

NeilS
Posts: 3
Joined: Fri May 26, 2017 5:05 am

Re: Broken images

Postby NeilS » Thu Jun 01, 2017 3:14 am

It looks like some of our images were uploaded with spaces. These were converted to %20 in the browser but ImageEngine has converted them to a + and so the path breaks. If I rename the file to use dashes instead of spaces (should have done this earlier), the image is restored via ImageEngine.
Thanks

aaronp
Posts: 232
Joined: Wed Dec 09, 2015 12:39 pm

Re: Broken images

Postby aaronp » Mon Jun 05, 2017 10:40 am

Hi,

Are you able to provide me with a URL reflecting the issue at support@scientiamobile.com? It is possible that there is some URL en/decoding which is changing `%20` to `+` before it gets to us.

Thanks,

Aaron


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