Dell Venue Tablet

Can you add this device?
Posts: 1
Joined: Tue Jul 01, 2014 9:57 am

Dell Venue Tablet

Postby aghadiry » Tue Jul 01, 2014 9:59 am

We are getting the following on a Dell Venue Tablet:

User Agent server side:
Mozilla/5.0 (Windows NT 6.3; Trident/7.0; Touch; rv:11.0) like Gecko

User Agent in JavaScript (has some more detail):
Mozilla/5.0 (Windows NT 6.3; Trident/7.0; Touch; .NET4.0E; .NET4.0C; Tablet
PC 2.0; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; rv:11.0)
like Gecko

We are getting the following from the service ...

{ ...
"is_tablet": false,
"is_mobile": false,
"is_smartphone": false,
"is_touchscreen": false,

And ideas of why the service is returning false for all of these values? I
would expect Tablet and/or Touchscreen to be true.

Posts: 161
Joined: Wed Jan 04, 2012 10:01 am

Re: Dell Venue Tablet

Postby sriram » Tue Jul 01, 2014 10:20 am

Hi Amir,

The tablet, you are testing with, runs the full blown Windows 8.1 desktop OS. Since this desktop OS does not disclose the model version of the device, we are unable to conclusively determine if the device is indeed a tablet or not. Please note that the "Touch" keyword in the UA only indicates that the device is equipped with a touch digitizer and does not indicate if the device is a tablet or not.

That said, we are planning to update the API logic in the next release to at least classify these kinds of UAs as a touchscreen device. We will also look at the feasibility of leveraging the "Tablet PC" keyword in the User-Agent. We currently don't have an ETA for this but we will keep you updated. Please stay tuned.

Sriram Sridharan

Posts: 1
Joined: Mon Feb 02, 2015 3:45 pm

Re: Dell Venue Tablet

Postby djkorbread » Mon Feb 02, 2015 3:55 pm

Touch is there in the user agent... so it should say touch is true but it doesnt...
you can add...

Code: Select all

<?php if(strpos(strtolower($user_agent)," touch;") && $user_device=="generic_web_browser") {$touch_capability=true;} ?>
you could also say if generic web browser and touch exists... give an option to the user for the touch_browser version of your site


Re: Dell Venue Tablet

Postby Elliotfehr » Tue Feb 03, 2015 10:41 am


Doing a string search may work in this case but can return false positives in many other situations. We are currently looking into including better touch capabilities in our next WURFL API release.

Thank you,


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